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Hospitality Team Member

4 months ago

Cardiff, United Kingdom Trafalgar Entertainment Full time

**JOB DETAILS**:***

**Job reference**

REQ00849

**Date posted**

09/04/2024

**Application closing date**

28/04/2024

**Location**

Cardiff

**Salary**

£11.59 Plain Time Rate £15.45 Time & Third Rate £17.39 Time & Half Rate £23.18 Double Time Rate

**Package**

**Contractual hours**

0

**Basis**

Casual

**Job category/type**

Hospitality

**Job description**

**HOSPITALITY TEAM MEMBER**
KEY INFORMATION

**ROLE TITLE**:Hospitality Team Member FOH

**REPORTS TO**:House Manager

**HOURS**:Casual

**SALARY**:£11.59 Plain Time Rate + Evening & Weekend Enhanced Rrates

**VENUE**:New Theatre, Cardiff

**ABOUT TRAFALGAR ENTERTAINMENT (TE)**
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

**ABOUT TRAFALGAR THEATRES**
- Trafalgar Theatres is the venue-operating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
- We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
- Trafalgar Theatres aims to connect people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At New Theatre Cardiff we are recruiting for Hospitality Team Member on a casual basis.
- Shifts are flexible, variable and include evenings, weekends, and Bank Holidays.
- New Theatre Cardiff is an exciting, fast-paced environment with a variety of shows, plays, music and comedy as well as some community events.

**ABOUT THIS ROLE**
- The main responsibilities of the Performance Staff will be:

- Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer.
- Collaborate with the venue team to ensure the set up and delivery of hospitality, conference and private events.
- Implement service standards, standard operating procedures and all housekeeping and setup of our hospitality spaces.
- To sell and promote products/merchandise.
- This is not an exhaustive list of duties. from time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

**ABOUT YOU**
- We are looking for individuals that can work as part of a team and individually to achieve and deliver our values:
**CREATIVITY**: CREATIVE TO THE CORE
- We are curious, courageous and ambitious.
- We challenge rules and push boundaries in pursuit of excellence.
- We empower people and give them the tools to innovate.

**COLLABORATION**: BE BRILLIANT - COLLABORATE
- We use innovative ideas and partnerships to grow our business for our stakeholders.
- We work together to develop our people and our industry.
- We collaborate across the group to benefit everyone.

**EXCELLENCE**: EXCELLENCE EVERY DAY
- We aim for nothing less than excellence in everything we do, every day.
- We take responsibility for our actions, honour our commitments and act professionally at all times.
- We define clear standards for excellence.

**RESPECT**: RESPECT EVERYONE’S CONTRIBUTION
- We build an open and tolerant company culture through mutual respect and trust.
- We support individuals and create opportunities for them to succeed.
- We commit to furthering diversity.
- We value transparency and deal honestly with stakeholders and partners, welcoming all feedback.

**KEY ATTRIBUTES**
- Passion for theatre / live entertainment.
- An exceptional eye for detail for written, numeracy and verbal communication.
- Willingness to learn new skills.
- Great team spirit.
- Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.
- Understanding of health and safety.
- Ability to work effectively during busy times.
- Basic knowledge of surrounding area.

**Your Experience**
- Provide excellent customer service and can effectively deal with criticism and complaints.
- Flexible to adapt to the business needs and work calmly under pressure.
- Previous experience working in theatre or an entertainment venue.
- To understand and have a working kno