Income Officer

3 weeks ago

Cannock, United Kingdom Venn Group Full time

**
VACANCY - Income Officer
**Location:

- **WFH with some travel into Cannock

**Length:

**Temporary for 3 months with the possibility of extension

**Hours**:

- 37 hours per full working week - Monday to Friday

**Pay**:

- £21-£24 via Umbrella (Dependant on experience)

Responsibilities of the role:

- Provide meaningful advice to ensure customers understand the income collection process and the consequences on non-compliance including representing in court for re-possessions
- Carry out case management of rent and service charge accounts across all tenure types, including taking payments, setting up payment plans to ensure effective income collection in line with processes
- Identify vulnerable customers and make appropriate referrals for support both internally to the Sustainment Team and externally
- Negotiate sustainable payment plans to promote income collection whilst mindful of tenancy sustainment
- Carry out regular checks during case management including welfare benefit checks to ensure the appropriate course of action is taken
- Liaise with key stakeholders including agencies to ensure case management is progressed in line with processes, agreed standards, timescales and targets
- Contribute to the continual improvement of processes and procedures.
- Respond flexibly to any change in work priorities and undertake work as required to effectively support the delivery of the service
- Carry out necessary tasks related to managing Court cases and attending local Court houses for possession hearings
- Ensure full and accurate records are maintained

Essential experience/requirements:

- Enhanced DBS
- Previous experience in a related role

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