Office Supervisor/dispatcher

Phoenix Taxis are looking for individuals who enjoy a busy working environment to help manage our taxi office. The office is open 24 hours per day and we are looking for people who can work a mixture of day shifts and evening shifts three to five days out of seven.

The job includes:

- Working with and managing staff to ensure smooth operation in a busy private hire office
- Working with the companies taxi IT programme (full training provided) to ensure customer and driver satisfaction
- Incoming and outgoing call handling to place bookings and take queries
- Dispatching bookings
- Analysing shift patterns, vehicle and booking data to improve customer service

Phoenix Taxis is a busy private hire office and applicants will need to have some experience of a busy work environment and preferably some call centre experience, the following skills are also encouraged:

- Customer service history on the telephone
- Good knowledge of outlook
- Good knowledge of the local areas
- Some kind of managerial experience

**Job Types**: Full-time, Part-time
Part-time hours: 24-40 per week

**Salary**: £13.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Work Location: One location

Application deadline: 31/03/2023