Customer Service Representative

3 weeks ago

Bedford, United Kingdom '47 Full time

**Customer Service Representative**

**Brand introduction**:
’47 has been delivering exceptional products to our customers since 1947, with great people at the core of any successes we’ve had. It’s because of the lasting relationships we’ve built with consumers, partners, employees, and friends that '47 has emerged as a leading sports lifestyle brand. Some companies strive to be the biggest, but we just strive to be the best.

If you like sports, fashion, and innovation in an atmosphere that truly feels like family, no matter how much we grow -- then ’47 may be just the home for you. We may have been around for over 75 years, but the company culture remains energetic, fast-paced, and nimble. If this sounds like something you want to be a part of, we’d love to draft you to our team.

Committed to creating outstanding customer experience, the focus of this position is building and maintaining relationships while working closely and accurately with assigned Sales Reps to meet company growth goals. As an experienced Customer Service Representative, you will administer key customer accounts in a small and friendly office environment, based (hybrid) in Shortstown, Bedfordshire.

**Summary of role**
- Answer phones to provide friendly, professional, and thorough service.
- Handle all concerns in a timely manner i.e., invoice copies, tracking, images.
- Must be very knowledgeable of all products and services offered.
- Focused attention to build and maintain relationships.

**What you’ll be doing**
- Accurately and efficiently place orders.
- Communicate daily with assigned sales reps to provide order updates and problem solve.
- Utilize available inventory and customer order history to provide sales rep with additional opportunities of sales.
- Review pending/open orders based on ship/cancel dates to ensure timely shipping.
- Effectively understands and communicates Hot Market programs.
- Assist reps with managing their account list.
- Ensure all customers are set-up with B2B, know how to utilize B2B.
- Monitor all domestic orders.
- Liaising with the warehouses, supporting the UK and EU sales team
- Must maintain full working knowledge of all processing systems.
- Ability to understand B2B, GBS, and Blue Cherry systems.

**What we are looking for**:

- Bachelor’s degree
- 3-5 Years of Customer Service Experience
- Extremely organized, highly energetic, ability to multi-task
- Strong writing, math and communication skills required.
- Strong computer skills including Microsoft Office programs: Excel.
- Ability to speak clearly, effectively, and openly both in person and on the phone.
- Demonstrated commitment to teamwork and customer satisfaction.

**REVISED: 19/06/2023

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