Hardship Support Adviser

**Salary: £13,125 per year (pro rata amount) (£21,875 FTE)**:

- **Location: Hybrid, Diss and Thetford Citizens Advice offices and Remote working**:

- **Contract: 1 year contract (with possibility of extension)**:

- **Hours: 21 hours/week**:

- **Closing date for applicants is: 15th December**:

- **Interviews: 21st December**

We are looking for a Hardship Adviser to join our Crisis and Hardship team. This will be a hybrid role, working across Diss and Thetford Citizens Advice offices as well as outreaches across Breckland and South Norfolk with some remote working.

This is an exciting opportunity to support residents in the Breckland and South Norfolk area through difficult times and make a big difference. You will be passionate about providing an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients, be highly motivated, a strong team player with excellent interpersonal and organisational skills. Previous experience in giving advice is not a prerequisite, but a good level of numeracy and literacy is essential.

You will be employed within the Hardship, Crisis and Debt team.

You will also need to complete Citizen Advice Adviser training programme, as part of the role with the opportunity to also train as a debt adviser.

**Job Types**: Part-time, Fixed term contract

**Salary**: £13,125.00 per year

Ability to commute/relocate:

- Thetford: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Thetford