IT Service Desk Analyst
3 weeks ago
**Role:
IT Service Desk Analyst**
**Location:
- Swindon / Remote - Hybrid role with 2/3 days per week onsite (Flexible)**
**Duration:
- 3 - 6 months initially (strong potential of extension)**
**Rate:
£130 - £150 per day**
**Start:
ASAP**
**Duties**:
- Logging IT incidents and service requests whilst managing your ticket queue
- Managing calls to the agreed quality standard
- Remote troubleshooting through diagnostic techniques and triaging calls
- Supporting audio visual, desk & mobile phones, laptops, MS Dynamics and O365
**Skills & Experience**
- Experience as an IT Service Desk Analyst
- Knowledge of Microsoft OS / Active Directory admin
- Great communications skills and ability to liaise with stakeholders
- Ideally you'll have knowledge of ITIL and experience using Assyst (desirable)
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