Customer Service

1 month ago


Livingston, United Kingdom Search Consultancy Full time

**Customer Service Processor**

**Location**: Livingston

**Hours**:6am - 2:30pm (non-negotiable)

**Pay**:£25,000 per annum

**Start Date**:ASAP

Are you looking for a challenging new career path?

We looking to engage with talented individuals who have a strong attention to detail and thrive working in a fast paced environment.

In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.

**Duties and responsibilities**:

- You will liaise between external customers with the careful coordination of orders within the warehouse
- Processing orders and packages
- Labelling packages and scheduling delivery
- Create and update records and databases with personnel, financial and other data
- Assist colleagues whenever necessary

**Skills and experience required**:

- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
- Skilled in listening and responding to a customer's needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
- Strong attention to detail and ability to manage own workload
- Strong confidence using Microsoft packages, i.e Word and Excel



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