Customer Service
1 month ago
**Customer Service Processor**
**Location**: Livingston
**Hours**:6am - 2:30pm (non-negotiable)
**Pay**:£25,000 per annum
**Start Date**:ASAP
Are you looking for a challenging new career path?
We looking to engage with talented individuals who have a strong attention to detail and thrive working in a fast paced environment.
In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.
**Duties and responsibilities**:
- You will liaise between external customers with the careful coordination of orders within the warehouse
- Processing orders and packages
- Labelling packages and scheduling delivery
- Create and update records and databases with personnel, financial and other data
- Assist colleagues whenever necessary
**Skills and experience required**:
- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
- Skilled in listening and responding to a customer's needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
- Strong attention to detail and ability to manage own workload
- Strong confidence using Microsoft packages, i.e Word and Excel
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