Estates Assistant

3 months ago

Didcot, United Kingdom Soha Housing Full time

At Soha, we offer fully agile working which means you can choose to work wherever is best suited to the task, that could mean working at home, in our newly refurbished offices in Didcot or out on site and we will ensure that you are fully equipped to enable real flexibility. All of our employee benefits are enhanced including family leave such as maternity, paternity and paid carers leave. We also offer an excellent flexible benefits scheme which gives you the choice to tailor your benefits to suit, with options including private healthcare, regular health checks, additional leave, a personal allowance and generous employer pension contributions to name a few.

With exciting changes in the way we’re working, we are now expanding our team. If you are interested joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities where everyone can find a home, then we’d like to hear from you.

**Estates Assistant**

**Job Role**

This is a full-time vacancy providing comprehensive administrative support to the estates and office services team within our Property Services Directorate.
Our Estates & Office Services team are responsible for managing estate services across Soha’s stock, and as Estates Assistant you will be one of the first points of contact for all Estate based queries, providing an efficient and professional service to Soha’s residents, contractors, and other stakeholders.

**Key Duties**
- To respond to a wide range of estate-based enquiries including grounds maintenance, cleaning, window cleaning, tree maintenance and block repairs from residents, contractors and members of the public within agreed timescales.
- To respond to non-formal complaints made about estate services and liaise with residents and contractors.
- To request quotes, raise contractor orders and process invoices.
- To assist in monitoring Soha’s estate maintenance contractors’ performance and address compliance with standards set.
- To take minutes at meetings, produce letters and mail merges and filing using our computerised office systems.
- To carry out estate-based inspections and record the findings.
- To escalate any issues affecting the estates service to the Estates Services Manager.
- To project manage Soha’s Green Champions, to include recording their inspections, issuing vouchers, and keeping them updated on actions taken.
- To assist with scheduling in work for the Estates Operatives, raising repairs and liaising with colleagues to resolve issues highlighted from their visits and inspections.
- To provide Office Services cover at our Head Office as and when required.
- To occasionally assist customer services by answering phone calls and dealing with tenant queries including raising repair orders to contractors.

**What you will need;**
- Minimum GCSE, 'O' level or equivalent in English and Maths
- Good IT skills including experience of computerised office systems such as
- Microsoft Word, Excel and Outlook.
- Good organisational and administrative skills
- Good communication skills
- Ability to use initiative and work with limited supervision
- Ability to remain polite and courteous
- A methodical and logical approach to work
- Ability to work as part of a team
- This role may involve visits to site, therefore a full driving licence is desired & mileage is paid

**Job Types**: Full-time, Permanent

**Salary**: £26,400.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sabbatical
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Didcot, OX11 7NN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- property services: 1 year (preferred)

Work Location: Hybrid remote in Didcot, OX11 7NN

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