Corporate Receptionist

Our values and behaviours
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us

Job Overview
**Job ref: 24497**

**Pay rate: £14,208.93 per annum**

**Hours: 25 hours per week, Monday - Friday, 12:00 - 17:00**

As a Corporate Receptionist, you will be part of the front of house team, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement whilst upholding the building and security procedures. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

Main Duties
- Meet and greet all visitors in line with Perception standards.
- Signing in visitors with according to standard procedures.
- Announce visitors as appropriate in line with the team agreement.
- Assist visitors and occupiers with queries in a knowledgeable and professional manner.
- Proactively offer additional assistance as and when required.
- Use the guests' name appropriately during conversation.
- Liaise with building cleaners, security, engineers, and facilities when required.
- Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises.
- Monitor meeting rooms usage and ensure bookings are cancelled if not required.
- Assist in the co-ordination and preparation of meeting rooms.
- Have an eye for detail and checking rooms are tidy all throughout the day.
- Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
- Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
- Booking catering facilities - organise lunches and liaise with the catering team.
- Adhere to the site's safety and security procedures and regulations as set out by management.
- Manage the access control system and authorise temporary passes when required.
- Represent the business with a positive attitude and professional appearance.
- Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly.
- Liaise with the AV team and provide first line support.
- Deal with any questions or queries and escalate where appropriate to the Front of House Manager.
- Update reception manual (SOP) on a monthly basis and send to your line manager

What we are looking for
- Excellent communication skills, both verbal and written, and a good telephone etiquette.
- Professional and enthusiastic manner.
- To take ownership and pride in your reception area.
- To take a leading role in your own personal development.
- To work in a flexible manner toward and changes/needs of the business.
- Ability to multitask and deal with your clients and visitors in a professional manner at all times.
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Understanding of corporate working environment (Essential).
- Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
- Speed Typing (Desirable).
- Innovation Concepts and forward thinking