Customer Service Assistant

7 months ago


Wallingford, United Kingdom BCAS Limited Full time

**Part-time Customer Service Assistant - 8 hours a week**

Based in Wallingford, Oxfordshire, BCAS Limited provides air solutions to a wide range of customers across the South East.

We have experienced rapid organic growth recently and have ambitious plans for the future development of the business.

To support this growth, we are currently seeking an enthusiastic and sales-oriented Customer Service Assistant to join us for just 8 hours a week (can be split over 2 days).

We are looking for a self-motivated, team player with a passion for delighting customers to support our new business efforts and help us to increase sales.

**Duties and responsibilities of the role**
- Following up by telephone on sales quotations sent
- Re-issuing quotations if required
- Tracking and following up on leads, internally and externally
- Identifying opportunities to up-sell and cross-sell to existing customers
- Answering and transferring phone calls, screening when necessary
- Taking and delivering phone messages
- Making post-service calls
- Requesting feedback and online reviews
- Updating customer info on job management system
- Assisting with any team tasks as required

**Skills and attitudes required**
- A good telephone manner
- Excellent communication and interpersonal skills
- Highly focused on the customer experience and ensuring that all customer needs are met and exceeded.
- The ability to build great customer relationship
- A strong commercial understanding
- Results driven
- A good level of IT literacy
- Accuracy and attention to detail
- Willing and able to assist with a variety of administrative tasks within the office

Whilst we require no previous industry or sales experience, we are looking for the very best applicants who thrive in a customer-focused environment and pride themselves on providing the highest level of customer service to secure sales.

**Salary**

£25K **pro rata**

**Hours**:
8 hours a week, timing is flexible and can be split over 2 days (not Monday or Friday) but all hours must be based at our offices in Wallingford. There may occasionally be additional hours available to cover team holidays but these will be optional.

**Strictly no agencies.**

**Job Type**: Part-time

Pay: £25,000.00 per year

Expected hours: 8 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- Life insurance
- Sick pay
- Store discount

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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