Food and Beverage Crew

4 weeks ago

Hounslow, United Kingdom Hilton Garden Inn Full time

**Job Ref**:HGI1296

**Branch**:Hilton Garden Inn

**Location**:London Heathrow Airport

**Salary/Benefits**:£11.95 per hour plus service charge

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:flexible

**Hours per week**:20

**Posted date**:31/07/2023

**Closing date**:02/09/2023

Hilton Garden Inn are recruiting for a Food and Beverage Crew Member to join our great team in the bar and restaurant areas. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us.

As a Food Beverage Crew Member

We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.

What we want you to have:

- Great communication skills so you can chat to our guests
- Flexibility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
- The ability to recognise what our customers want and need and be able to provide it.
- Good people skills - to work well in a team
- we want work to be fun for all of our employees
- Have a genuine interest in providing hospitality to our customers
- Confidence with tills and taking payments
- To be able to work well under pressure at times and multi task in a fast-paced environment
- Ensure prompt resolution of customer complaints

The job:

- To serve food and drinks and give excellent customer service.
- To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively
- To keep all areas clean and tidy at all times
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- To participate in training and want to be the best you can be in your role
- there is a huge amount of training available to you if you want to build a career.
- Ensure all cash, charge, float and till procedures are carried out correctly.
- Our team describe work as - word bubble.

Why come and work for us - to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

A 6-minute walk from the Hatton Cross underground station, this modern airport hotel is 1 tube stop from Heathrow Airport and 6.5 miles from Hampton Court Palace.

The contemporary rooms offer custom-designed beds and free WiFi, plus flat-screen TVs, minifridges, and tea and coffeemaking facilities. Some rooms also add sofabeds.

There’s a fashionable restaurant serving European cuisine, as well as relaxing bar and a lounge area. Other perks include a 24/7 convenience store, a 24-hour business centre and a fitness centre, plus laundry facilities.

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