Housekeeper

7 months ago

Chester, United Kingdom Sykes Cottages Full time

**About the Role**:
**Do you have an excellent attention to detail? Are a fantastic team player? Pride yourself on your high standards?...**

**Manor Cottages part of the Sykes Holiday Cottages family, are recruiting for our latest Housekeeper to join our dedicated team at our Burford office.**

**In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits**

Paying a salary circa £10,837 per annum working mainly Monday, Fridays, Saturdays / 20 hours.
Plus access to our annual STIP (annual company-wide bonus) scheme up to 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
A flexible hybrid-working policy
An enhanced maternity and paternity policy
Personal development and opportunities to be recognised
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Our Housekeepers are a key support function in facilitating the operational requirements for our local brand managed properties. Ensuring properties are presented and maintained to a high standard with regards to housekeeping and all related linens, to ensure that guest experience is maximised. As a Housekeeper you will be responsible for checking our properties for cleanliness and identifying any maintenance issues, respond to any shortfalls and recognise any areas that need remedial attention, which would affect the quality of service which we provide and feeding back to suppliers where necessary

**Your Responsibilities**:
You will be responsible for the following areas of accountability:
Participating in the day-to-day operation of the brand Property Services housekeeping function, ensuring our high standards are maintained to ensure our guest experience is delivered flawlessly.

Ensuring our portfolio of properties are inspected in line with company timeframes and objectives, visiting the required number of properties per day.

Working closely with other departments in the business and suppliers to report any issues needing addressing, in a timely manner and following up to ensure any issues have been resolved satisfactorily and positively impact customer NPS and owner feedback.

Building essential rapport with our suppliers and cleaners, to feedback practically on any issues requiring improvement or correction.

Ensuring that cleanliness standards are maintained to the required level and addressing with suppliers where standards are not met and making suggestions for improvement.

Preparation of linen for changeover days and ensuring stock is appropriately accounted for, recording any shortfalls and rejects. Any other duties are within the scope, spirit and purpose of the job as requested by your line manager.

**Skills and Qualifications**:
We are seeking passionate team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team.

**All we ask if you have the following**:
High level of attention to detail
Strong organisational skills
Ability to think on your feet and problem solve
Ability to prioritise workloads
Excellent interpersonal and communication skills
IT literate - MS office and databases
Full & clean driving licence

**Although standouts will also have**:
Previous Housekeeping Experience
Knowledge of basic property maintenance
Knowledge of COSHH and manual handling
Strong local knowledge

**If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply**

**Who we are**:
Based in the heart of the Cotswolds, our small but multi-talented team look after over 400 properties, from 14th century Cotswold stone cottages to modern lakefront homes. We’re big pet and animal lovers here, meaning you’ll often find a furry friend roaming the office, and we’re always happy to share our dog-friendly holiday recommendations.

Diversity and Inclusion:

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