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Client Onboarding Senior Specialist

3 months ago

Manchester, United Kingdom Adecco Full time

**Client Onboarding Senior Specialist**

**Fully Remote**

**12 Month Contract**

**Up to £800 a day, Inside IR35 DOE**

My high-profile banking client is looking for a Client Onboarding Specialist to join their team on an initial 12 Month Contract. The role is fully remote with the requirements to work Monday to Friday 9-5 on a 35-hour working week, with the occasional need to work weekends dependant on workload.
***

**Role Synopsis**:

- Role exists within the Global Client Onboarding Team responsible for successful delivery of projects to manage In & Out conversion of services to/from.
- Deliver and implement complex Global Business Change projects or workstreams of multi-phased complex projects initiated by, or related to, external clients through the provision of project management and/or business analysis and within set project parameters and deadlines. May perform project management for full projects or phases of programs. Incumbents are gaining exposure to more complex client projects and change management/business analysis issues. May be responsible for a particular key clients change portfolio, providing management, oversight and controls.
- Deliver and implement client driven or client related projects that involve complex, high quantity, sometimes contradictory information. Provides analytical expertise in support of project objectives. Problem solves to adhere to strict deadlines and standard project process/implementation methods. Gathers and analyses information to assist in development of recommendations to address Client and Business objectives for a specific business group or technology area.

***

**Daily Tasks**:

- Identifies and manages goals, risks, issues and resources and ensures QA process is applied throughout each project/service lifecycle.
- Oversees and monitors all client and business led change activity undertaken by a virtual team of project managers, acting as a sponsor where required.
- Constructs effort-driven, resource-levelled project plans for assigned projects or workstreams in medium to moderately complex programs.
- Analyses, defines and prioritizes business requirements (and functional specifications if required), based on Client requirements and user needs. Translates into functional design, test planning and user documentation.
- Facilitates project meetings and workshops with External Clients and Internal Stakeholders as appropriate.
- Produces both informational and decision-seeking reports, analyzes and/or presents outputs of the meetings to relevant parties for sign off.
- Participates in the sales process by preparing RFP responses, giving sales presentations or joining sales meetings.
- Monitors project process, risks and issues through weekly reports, CAIR log, project plans.
- Escalates issues that will significantly impact project delivery to relevant parties. Assists more junior roles with issue resolution.
- Manages project post-implementation reviews.
- Communicates effectively and frequently with Project Initiators, Technology, Operations and/or the Client and ensures regular communication among these groups.
- Stays abreast of organization and function operations and is familiar with company practices relevant to metrics, performance indicators, reporting protocols, etc.
- No direct reports. May provide guidance to less experienced team members
- Delivers complex internal and external projects or parts of larger projects.
- Provide clear direction and leadership to staff managed in the course of a project, including where appropriate setting individual objectives at the start of a project and reviewing outcomes during and at the end of the project.
- Manage communication with the various technology groups (including external suppliers) that provide services (directly or indirectly) to the business area, to ensure that related project activities in those groups are performed in line with agreed plans and budgets.
- Define and manage any project/program budget with regular tracking
- Have a sound understanding of products, services and clients.
- Lead allocated projects and programs in order to ensure successful delivery and implementation within deadlines
- Organise resources for project workshops/support with relevant managers in line with both business and project needs
- Ensure BCG Standard Methodology is used, quality controls are put in place in project plans and change control processes are implemented
- Ensure project deliverables are capable of achieving the benefits defined in the Business case
- Ensure all project commitments are met
- Monitor and report on progress of projects
- Evaluate potential risks and issues and determine appropriate actions/plans to mitigate them

***

**Requirements**:

- Has a sound knowledge of Project and Change Management and can develop others in this area.
- Evaluates situations using multiple sources of information
- Fluent in English. Additional languages are an advantage
- Prince II Practitioner or relev