Housekeeping Room Attendant

4 weeks ago

Saint Mawes, United Kingdom The Idle Rocks & St Mawes Hotel Full time

**Housekeeper / Housekeeping Assistant**

As The Idle Rocks & St Mawes hotel Housekeeping Assistant, you will be responsible for ensuring that rooms and communal areas remain clean, safe, and tidy for guests.

You'll help to create a warm and homely environment. Keeping the hotels clean and safe is no small task, which is why the role of a Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a welcoming environment. This means you'll have a direct impact on our guests and all the staff working to support them.

**Benefits**
- Job Types**:Full-time, Part Time, Permanent & Fixed Term available.**
- Salary: Competitive
- Holidays**:28 days** per year increasing year on year (capped at 5 years)
- _**FREE FERRY **_travel if commuting from outside St Mawes.
- _**LIVE IN AVAILABLE**_ (Staff accommodation near to the hotel with parking).
- _**Generous Tips Paid Minthly**_
- _**Free Meals and drinks**_ on duty.

**Job purpose for Housekeeping Assistant**

**Join our team and we will work together to achieve your goals**
- To support your colleagues to consistently deliver an unbeatable experience for all our guests.
- Make every customer to walk through the doors feel as if they are at home, we all have one main objective and that is.
- Deliver the highest standards of service to our guests consistently, in line with the SOP's and brand philosophies.
- Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times.
- Support your colleagues but ensuring completion of individual and group tasks to the correct and highest standards.
- Ensure professional behaviour to all people associated with the business at all times including suppliers, and other businesses in the area particularly within the local community.
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking beverages and food items in the minibar.
- Cleaning public areas, such as corridors.
- Work to the checklists providing in your department, understanding and supporting their importance to the structure of the operation.
- Be a team player - understand your colleagues role and tasks and how your action influence the rest of the operation.
- Support in maintaining the staff accommodation at change over.

**About you**
- You have to be a flair and passion for service to achieve the highest of standards.
- You have to be flexible, articulate and have a desire to progress to the next level.
- You will be hard working, reliable, trustworthy and competent enough to work alone and have the experience and people skills to work within a team.
- Be calm and focused in a high pressure, busy environment.
- Infectious personality, warm and welcoming by nature.
- Flexible approach to working hours.

**Job Types**: Part-time, Permanent

Pay: £11.80 per hour

Expected hours: 16 - 22 per week

**Benefits**:

- Additional leave
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- Paid volunteer time

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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