Receptionist (Whittlesey)

**Receptionist Job Description**

**Reports To: Line Manager**

**Locations: Whittlesey**

**Salary: £11.44 per hour**

**Shifts**:
Monday - 08:30-18:00

Tuesday - off

Wednesday - 13:00-18:00

Thursday - off

Friday - 13:00-18:00

The position is for a fixed term period of 12 months with the potential of becoming a permanent position.**Responsibilities**:_

To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of front of house reception duties, telephone bookings and queries, completing administration tasks, patient prescriptions.
- **Reception and telephone booking services duties may include**:_
- General telephonist duties: booking appointments for all clinical and/or non-clinical staff.
- Receiving and routing patients for appointments on arrival.
- Explaining general procedures, making other appointments and dealing with general queries.
- Giving results over the telephone/passing urgent results to a Doctor.
- Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities.
- Issuing and giving prescriptions to patients, checking status, printing off list of medications for hospital purposes.
- Taking fees from patients, entering in the day book and issuing receipts.
- Dealing appropriately with tasks and notifications to and from Doctors, Midwives, Health Visitors and District Nurses and other health authorities.
- Dealing with personal tasks assigned to you within agreed service levels.
- Printing summaries for patient home visits.
- Changing patients’ addresses on the clinical system (SystmOne) printing off labels, putting them on paper notes, photocopying relevant documents, updating system and paper notes.
- New patients’ registration - checking forms, printing forms, etc.
- Distributing Doctors’ questionnaires as required.
- Ensuring Reception areas and Waiting Rooms are tidy.
- Ensuring sufficient forms and documents are available in Reception.
- Checking Doctors’ rooms.
- Opening and closing doors at the beginning and end of the day.
- The performance of any other reasonable duties requested by the Doctors, Practice Manager or a member of the management team.
- Working safely at all times in accordance with Practice policies.
- **Confidentiality**:_
- In the performance of the duties outlined in this role, you must act within the confines of the data protection and confidentiality policy of the organisation at all times. You will be required to complete mandatory online training for this element of the role.
- As a business organisation, all such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice
- Policies and Procedures relating to confidentiality and the protection of personal and sensitive data.
- **Health and safety**:_

The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the Practice Health & Safety Manual and the Practice Infection Control Policy and published procedures. This will include:

- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. You will be required to complete mandatory online training for this element of the role.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the job holder’s role.
- Undertaking periodic infection control training (minimum annually).
- Demonstrate due regard for safeguarding and promoting the welfare of children.
- **Equality and diversity**:_

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. You will be required to complete mandatory online training for this element of the role.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- **Personal/professional development**:_

The post holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and demonstrating skills and activities to ot