Tenancy Officer

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

**Position**:
In this role you will lead on the delivery of Housing Management to a range of tenure types, support customers in maintaining a tenancy / licence agreement, encouraging and facilitating their independence. You will support the organisation to deliver BCHA’s Tenancy Sustainment Service, including providing intensive housing management to customers of supported housing to maintain their accommodation.

**We can offer you the opportunity to;**
- work alongside a team of professional colleagues
- work across a wide range of service areas
- broaden your experience and develop your skills in a rewarding environment;
- work with our customers to promote social inclusion & independent living
- encourage customers to maximise their choices and move forward in their lives
- receive full training and support to develop your professional skills
- be involved in setting up new projects
- make a real difference to people’s lives and achieve high job satisfaction;

**BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

BCHA is committed to safeguarding and promoting the welfare of children and adults and expects all employees and volunteers to share this commitment.

**Requirements**:
Able to give examples of improving systems/services

Able to take effective decisions and problem-solve

Understands what makes effective working relationships across the business and with external partners

Able to manage resources within budget

IT literate

Knowledge of housing legislation and social housing management

Full driving license and access to vehicle