Technical Support Operator

2 weeks ago

Warrington, United Kingdom Vestas Full time

Sales > SBU NCE > Multibrand & Offshore Troubleshooting NCE

**Multibrand & Offshore Troubleshooting NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.**

**Main tasks for the department include**:
Providing direct support to service technicians in troubleshooting and repair tasks, SW focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.

A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organizations to reduce turbine downtime and performance.

Being a part of Technical Support, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.

**Responsibilities**:
The Technical Support Operator Offshore (Troubleshooting) shall work with the Operations Dispatcher to co-ordinate, plan, delegate/execute, oversee and record the activities on site(s) and ensure that the daily tasks are planned and implemented with high efficiency and act as the first point of contact for Technical Support/ Engineering related topics.

We will report to the SOV Manager and work with members of the site operations and Vestas Technology teams as well as other stakeholders from Head office and the Client(s).

**Key tasks / responsibilities**:

- Technical lead for the Vestas site team, act as an interface between the Customer and the Vestas site team and Offshore Technical Support / Offshore Engineering.
- Handling stopped turbines on daily basis in a shift plan, partial working on weekends
- Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site
- Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions.
- Advanced remote troubleshooting
- Technical planning
- On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues.
- Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
- Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
- Creating, updating, and maintaining guides (VGAs) for Service Technician
- Providing timely responses and supporting the Service and Construction organizations
- Handling requests in ticketing systems
- Being the link between Technical Support (region) and Technology R&D.
- Ensuring technical knowledge is shared within the team

**Qualifications**:

- Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical)
- Full authorisation on the Vestas V164 Turbine.
- Engineering background would be beneficial.
- Several years of experience in the field in troubleshooting or other technical experience with the different Vestas turbines
- Advanced PC skills - SAP, Microsoft office suite.
- Good knowledge of WTG control systems
- Good communication skills in English, both oral and in writing

**Competencies Required**:

- Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team.
- Ability to organise and prioritise tasks
- Ability to work both with limited supervision and as a part of the team
- Good pragmatical and problem-solving skills
- Affinity to work within different systems to identify root-cause and document solutions
- High attention to detail and a solid commitment to quality

**What We Offer**:
You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145

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