Sales Agent

1 month ago

London, United Kingdom Kone Full time

Sales Agent (Tender Repair Specialist)

As Sales Agent you will provide on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction.

You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners.

The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.

Key activities on this role are:

- Receive sales leads from technicians, supervisors and third-party companies
- Validate the sales leads and fill in any missing information
- Convert the lead to an opportunity
- Create tenders and communicate the works to the customer
- Follow-up with the customer to ensure the order and convert the tender into an order
- Order spare parts and create the work/service orders
- Develop strong relationship with internal partners to ensure the accuracy of information, to allow timely, accurate tenders to be issued to customers.
- Volume based role - Customer calls and Quote Volume’s

Skills and experience required:

- Previous office-based sales experience is essential
- Good customer service experience
- Understanding of Targets, forecasting and managing sales funnels and results
- Good administrative experience
- Repair tendering experience is a bonus
- Attention to detail
- Can-do attitude
- Flexible working mindset
- Good written and spoken English
- Microsoft Office skills
- CRM (Salesforce), SAP or Data awareness. (Preferable)

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Commission paid quarterly with possible earnings of £10-20k per year.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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