Helpdesk Administrator

**Location(s): UK, Europe & Africa : UK : Great Baddow**

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Would you like to work within a varied and interesting role supporting a wide range of products for both defence and commercial sectors? We currently growing the team and have a vacancy for a Helpdesk Administrator at our site in Great Baddow, Essex.

As a Helpdesk Administrator, you will be working as part of a multidiscipline team within the Product Assurance Response Centre (PARC). PARC’s activities include the provision of rapid technical troubleshooting services relating to components, production and processes, and ‘green issues’. This will be working across a broad range of industrial operations including avionics, sensors, shipbuilding, aircraft manufacture, sonar systems, radar and energetic materials. The rapid resolution of technical issues in PARC is paramount in ensuring high performance, quality, value and competitiveness throughout BAE SYSTEMS and our customers. Additionally you will be providing support to Product Environmental Safety & Legislation service, managed by the PARC team.

**Your main responsibilities as a Helpdesk Administrator will involve**:
- Ensure enquiries and details are logged on to the database.
- Assign enquiries and supporting information to PARC scientists.
- Preparing summary reports and presentations, including ‘Start the Week’ data.
- Produce weekly and monthly reports for both internal and external customers.
- Support team and customers as required.
- Liaising with both internal and external customers.
- Procure consumables for the team; Corporate card, Credit Card, P.O. etc.
- Publishing a periodical newsletter, collated by PARC team.

**Your skills and qualifications as a Helpdesk Administrator**:
**Essential**:

- Possesses excellent communication skills, both written and verbal.
- Ability to use Microsoft office, Incl. good working knowledge of Word, Excel and PowerPoint.
- Troubleshooting and prioritisation skills.
- Is able to work independently without close supervision.
- Report writing to a high standard, but concise.

**Desirable**:

- Customer service experience.
- Database management skills.

**What we're looking for in you**:
You must be able to work using your own initiative, with the ability to multi-task and manage your own workload. You will also possess a flexible and adaptable approach to enable you to manage the Helpdesk.

**Please note this is an on-site role.**

**Life at BAE Systems Digital Intelligence**

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

**Division overview: Capabilities**

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.

As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.