Retail Supervisor

1 week ago

Street, United Kingdom Frugi Full time

**About Frugi**

With innovation and sustainability at the core, the Frugi Group is made up of four brands. The ethical and organic children’s clothing brand Frugi was born in 2004 with an aim to show that clever design, great ethics, and passionate people can help change the world Frugi Bloom followed shortly after providing a ‘bump to breastfeeding and beyond’ range with the same ethics and clever design to ensure longevity.

In 2018, we were acquired by our private equity partners, True Capital, who are B-Corp certified and share our vision for ethical business practices and a focus on people and the planet. The Frugi Group was completed in 2020 with the purchase of sister brands TotsBots and Bloom & Nora, who, with over 20 years of experience, share the same values and principles of sustainability with their much-loved reusable nappies and period products.

As a group, we strive to be ethical in everything that we do. Since the beginning, Frugi has always chosen to give back 1% of our turnover to charities each year. So far, we have donated over £850,000 to brilliant causes, both environmental and child-focused. Partnering with Eco-Schools and LEAF, we are combining both, inspiring our next generation of eco-heroes to protect our planet and enabling children to develop that essential connection with nature. We are proud to have been awarded three Queen’s Awards for Frugi, with most recently the Queen’s Awards for Enterprise: Sustainable Development and International Trade in 2020.

Our people are at the very heart of our brands, wherever they may be in the world, sharing our values and vision to make the world a better place. We strive to create a working environment where our people are valued and can thrive and grow with us. So far, we have expanded to over 200 permanent team members with even more joining us for our busy seasons. We run an award-winning health and wellbeing program, continually invest in training and development and yes - we have eaten a lot of cake along the way

Having accelerated turnover year on year, we have a very exciting 5-year-plan ahead of us, as we stretch into new product ranges, new retail partners and new markets. We look forward to giving all new members of the Frugi Group family a very warm welcome.

**About You**

With a background in retail operations, you’ll be confident supporting with the running of our outlet store. You’ll have a passion for the Frugi Group brand and as a Supervisor with strong commercial awareness, you’ll ensure our Retail Assistants play an active role in ensuring sales targets are met and engage customers in the brand story. You’ll also be computer literate and super organised with excellent time management skills and the ability to wear many hats and work flexibly across a number of key tasks.

**Your Role in a Nutshell**

As a Supervisor, you’ll immerse yourself within the Frugi Group brands and develop outstanding product knowledge. You’ll deliver an excellent shopping experience for our customers by assisting them to make the right purchases and create a lasting impression of the Frugi brands. You’ll also support our Retail Manager to recruit, train, supervise and motivate the retail assistants to maximise customer experience and sales.

**Your Key Responsibilities**

**Customer Service & Sales**
- Welcome and greet customers, understand their needs and guide them to the right products.
- Be sales-minded and upsell Frugi group products, where possible.
- Deliver outstanding customer service, and combine your sense of fun with energy and enthusiasm.
- Process customer purchases, payments, returns, and exchanges in line with the Frugi group policies and procedures.
- Support the management and the rest of the team in maximising profitability, drive store sales and in ensuring sales targets are met.
- Maintain shop standards with high levels of visual merchandising to ensure sales targets are met.
- Maintain stock levels as required, checking deliveries to ensure stock is not damaged and reporting any issues to the Warehouse.
**Supervision and supporting in the management of store**
- End of day cashing up, reconciliation, banking and reporting.
- Support with recruiting and onboarding of Retail Assistants and help the Retail Manager with staff rota’s to ensure optimal staffing levels are maintained at all times.
- Provide supervision and motivation to the team to meet sales targets and business objectives.
- Support in providing ongoing training and coaching to ensure all Retail Assistants are knowledgeable and effective in their role.
- Support in the reporting of sales and stock data to Frugi HQ, and respond to any trading directives.
- Ensure high standards of cleanliness throughout the store and ensure H&S guidelines are complied with at all times.
**Essential skills**
- Previous experience within a supervisory role in a busy retail environment.
- Excellent customer service skills and strong commercial aware

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