Lead Service Designer

2 weeks ago


Edinburgh, United Kingdom Scottish Government Full time

**Details**:
**Reference number**:

- 257113**Salary**:

- £52,355 - £65,276- Pay Supplement GBP £5,000.00/Per Annum**Job grade**:

- Grade 7- C1**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Leith, Scotland, EH6 6QQ : Glasgow, Scotland, G2 8JXAbout the job

**Job summary**:
The Scottish Government’s Super Sponsor Scheme is a quick and safe route for displaced people from Ukraine to come to the UK. By acting as ‘Super Sponsor’, rather than waiting for the UK Government’s matching process, Scotland can provide sanctuary immediately, welcoming significant numbers with the right safeguards in place.

Digital and Data services are a key part of that humanitarian response. This includes capturing offers of accommodation and providing tools to help the process of matching displaced people to those offers.

This role sits in the Scottish Government’s Digital Directorate, working in partnership with the recently formed Ukraine Resettlement Directorate.

**Job description**:
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. Their work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

A Lead Service Designer is an expert practitioner who influences and mentors others. They work with service managers and programme directors to develop design concepts. They set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services. Main duties include:

- Coordinate the design of services, strategies, and policies to ensure business requirements and user needs are being met
- Manage relationships and communicate with stakeholders at all levels - influencing, questioning and coaching them
- Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery
- Advise on which service design tools and methods to use
- Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service
- Lead the prototyping and validation proposed design solutions using a variety of prototyping tools
- Make and guide on design decisions and communicate how decisions have been reached
- Mentor, coach and train junior design colleagues and assure that their work meets the required standards

Additional Duties
- Participate in and/or support programme and project assurance activities
- Other duties as required by SG to support wider corporate activities
- Provide Profession community leadership

**Person specification**:

- Experience in a complex environment, leading on service design planning and delivery within an agile development and delivery environment
- Experience of development and delivery of service design artefacts to support organizations to ‘see the big picture’ and work across boundaries
- Experience drawing different stakeholders and data sources together to provide evidence and gain agreement for strategic priorities and decisions
- Excellent organizational, communication and management skills with the ability to manage competing priorities, work to tight deadlines and deliver a high quality service

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Alastair Hutchison
Recruitment team :


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