Ar Collections Lead

3 weeks ago


Reading, United Kingdom PepsiCo Full time

**Responsibilities**

Get under the skin of collection issues across customer bases
- Identify root cause, working with local and shared service partner
- Propose solutions, gain leadership sponsorship, roll out long term solution

Support roll out and embedding of refreshed service provider SLA/KPI’s
- Partner shared service provider to review and evaluate deliver of KPIs
- Support solutions to bridge Shared Service knowledge gaps and to get back to a BAU

Act as business escalation point for collections issues
- Act as conduit between UK based collection team and local OTC leadership
- Triage and support escalation process to ensure corrective actions/communications are effective

Define standard customer communication
- Partner with local OTC leadership in design and build
- Take ownership to implement with shared service partner and track effectiveness

Adhoc leadership capability support activities

**Qualifications**
- Person needs to be hands on, but have leadership qualities to lead and influence stakeholders at varying levels.
- Super important that this person needs to be able to communicate effectively across the business



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