Care Quality Officer/quality Assurance Officer

5 months ago

Faversham, United Kingdom Avante Care & Support Full time

**Position - Care Quality Officer/Quality Assurance Officer - Temp 6 months**

**Job Context**

Avante Care & Support Avante Partnership is a major provider leading provider of high quality residential and community care for older people in Kent and South East London. We are a not for profit organisation and re-invest in our services enabling ‘Communities where everyone has a vibrant and fulfilling life’.

**Job Location**

This role will be hybrid, and will be a combination of working in the care homes and

at our head office in Faversham.

**Job Summary**

The Care Quality Officer/Quality Assurance Officer is responsible for leading specific service and practice improvement work streams within the services, as identified by the Quality Manager.
Main Responsibilities**:Work across services and departments with operational colleagues to deliver Avante’s business objectives focusing on quality improvement.**
- Complete key quality tasks such as initial care plans & risk assessments, care plan & risk assessment reviews, mental capacity assessments, workplace observations and supervisions.
- Support operational staff to build and develop their knowledge and skills to deliver person centred care, through identified projects.
- Provide focussed continuing practice development to staff caring for residents and clients and their families, enabling them to deliver care in line with people’s individual preferences.
- Ensure project outcomes meet the required standards set by CQC and other additional quality standards.
- Provide direct coaching and support in the workplace to care staff (in agreement with the Registered Manager) in areas of care improvement identified within the Continuous Improvement Plan.
- Help Care Homes and Home Care Services develop and maintain a workplace learning culture that encourages care staff to examine, develop and improve their own practice.
- Promote care effectiveness through promotion of evidence-based practice.
- Deliver education and care skills coaching in a variety of locations in liaison with the Training, Operations and the Quality Department.
- Participate in practice observing where training needs are identified, working alongside the Training Manager on the development of training programmes.
- Participate in quality audits and work with the Quality Manager on plans for achieving improvements in quality.
- Prioritise (organise) the delivery of workload in accordance with priorities.
- Be responsible for own professional development.
- Maintain confidentiality at all times
- Promote Avante’s Equal Opportunities statement, ensuring an awareness of differing ethnic, social and cultural backgrounds.
- Comply with the Health and Safety and fire regulations.

**All relevant Work Instructions will be issued to the post holder

**Please note**
- From time to time your manager may ask you to undertake reasonable tasks not stated within this role profile but commensurate with your position. Avante Care & Support also reserves the right to review and update this profile to reflect the changing needs of the job. However, any significant changes will be discussed in consultation with you._
Person Specifications

**Essential/ Desirable**

**Education**
- Hold a minimum of a level 3 qualification in Health & Social Care
- Level 5 qualification within Health & Social Care
- Achieved IOSH Qualification

Experience
- Proven track record in care / health & social care in a management or supervisory role.
- Experience in developing care staff and service improvement and have confidence in encouraging improvement and developing staff skills.
- Experienced in coaching / mentoring staff in a care setting.
- Experience as a Care Registered Manager in a social residential or home care setting.
- Experienced in using Nourish Care Planning & Risk Assessment tool

Skills/ Competencies
- Ability to produce evidence and deliver evidence-based learning
- Ability to challenge constructively
- Ability to establish and sustain positive and constructive working relationships.
- Ability to work as an effective team member who draws on colleagues for information, ideas, resources and support.
- Ability to set own plans and priorities and manage time in order to meet agreed targets and timescales.
- Ability to participate in and evaluate audit data.
- Project Management Skills.

Knowledge
- Evidence of maintaining own knowledge and skills.
- Have sound IT skills
- Knowledge and experience of delivering learning through a variety of methods.
- Awareness of dementia/mental health and its effect on the functions of the brain and behavioural changes that may affect residents
- Eden Alternative approach or similar philosophies of care

Qualities
- Excellent communicator, with experience of working across multi-disciplinary teams
- Committed, enthusiastic, self-motivated and able to work in a team or on own initiative.
- Displays a ‘can do’ quality improvement approach.
- Able to deal appropriately wit

  • Quality Assurance Specialist

    1 month ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Beer Quality SpecialistShepherd Neame is seeking a dedicated Beer Quality Specialist to guarantee that every beer poured and presented to our customers meets the highest standards.Key Responsibilities:Work with General Managers, Tenants, and Licensees to complete annual Beer Quality AuditsAnalyse quality assurance data and identify areas for improvementTrain...

  • Trade Quality Assurance Specialist

    1 month ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Role Overview:Shepherd Neame is seeking a dedicated Trade Quality Auditor to guarantee that every beer poured and presented to our customers meets the highest standards in our Tied and Retail Houses.Key Responsibilities:Work with General Managers, Tenants, and Licensees to complete annual Beer Quality AuditsAnalyse quality assurance data and identify areas...

  • Quality Assurance Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    About the Role:We are seeking a dedicated Trade Quality Auditor to join our team at Shepherd Neame. This key role will involve ensuring the highest standards of beer quality across our Tied and Retail Houses.The successful candidate will work closely with our TQS Technicians and Beer Trainer to optimise beer handling, storage, and presentation processes,...

  • Payroll Officer – Faversham

    5 days ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Avante Care & Support is a registered charity that provides support to older people through its nursing and dementia care homes and home care services. Based in Faversham, Kent, we are looking for a skilled Payroll Officer to join our Head Office team.The ideal candidate will have previous payroll experience and be proficient in computerized payroll systems....

  • Trade Quality Auditor

    2 months ago

    Faversham, United Kingdom Shepherd Neame Full time

    Is the art of customer satisfaction the exception quality of beer and the perfect pour? Are you passionate about delivering top-tier beer quality that will enhance a customer’s experience?Shepherd Neame is looking for a dedicated Trade Quality Auditor to join our team. As a Quality Specialist, you will play a crucial role in guaranteeing that every beer...

  • Trade Quality Auditor

    2 months ago

    Faversham, United Kingdom Shepherd Neame Full time

    Is the art of customer satisfaction the exception quality ofbeer and the perfect pour? Are you passionate about delivering top-tier beerquality that will enhance a customer’s experience?Shepherd Neame is looking for a dedicated Trade QualityAuditor to join our team. As a Quality Specialist, you will play a crucial rolein guaranteeing that every beer poured...

  • Payroll Officer – Faversham

    6 months ago

    Faversham, United Kingdom Avante Care & Support Full time

    Avante Care & Support is a Registered Charity supporting over older people through our registered nursing and dementia care homes and home care services. We are proud to be a well-established not for profit organisation, with an experienced and skilled workforce. We are committed to making a positive difference to both individuals and their loved ones...

  • Care Service Manager

    1 week ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job OverviewAvante Care & Support is a Registered Charity providing support to over 1,000 older people through its registered nursing and dementia care homes, as well as home care services.About the RoleWe are seeking an experienced and skilled Care Service Manager for our Home Care services in Faversham and Bexley. As a pivotal member of our team, you will...

  • Payroll Officer

    1 week ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    OverviewAvante Care & Support is a leading provider of care services for older adults, operating registered nursing and dementia care homes, as well as home care services. We are committed to delivering high-quality support and guidance to our service users.

  • Reception Support Officer

    1 month ago

    Faversham, Kent, United Kingdom Kent County Council Full time

    Job Title: Reception Safe Care Service Business Support OfficerJob Summary: We are seeking a highly skilled and experienced Business Support Officer to join our team at Kent County Council. The successful candidate will be responsible for ensuring the smooth running of our Unit, taking a proactive role in its day-to-day functioning.Key...

  • Payroll Officer – Faversham

    4 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Avante Care & Support is a leading provider of care services, dedicated to supporting older people through our registered nursing and dementia care homes and home care services. We are committed to making a positive difference to both individuals and their loved ones through individualised support and guidance.Main Responsibilities and Duties1. Assist in all...

  • Community Care Assistant

    6 months ago

    Faversham, United Kingdom Accessible Care Full time

    _ME13 7-8_ - Join Accessible Care & help make care accessible to those in your community._ - **Please note - We do not offer sponsorship.**_ - **Access to your own car is essential.**_ At Accessible Care, we believe every one provides care in their daily lives. Have you ever made your friend a cup of tea? Looked after your loved ones? Provided somebody a...

  • Home Care Registered Manager – Faversham Kent

    5 months ago

    Faversham, United Kingdom Avante Care & Support Full time

    Job description Avante Care & Support is a Registered Charity that supports over 1, older people through its registered nursing and dementia care homes, as well as home care services. The organisation takes pride in being a well-established not-for-profit entity with an experienced and skilled workforce. It is committed to making a positive difference...

  • Senior Care Services Manager

    2 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job OverviewAvante Care & Support, a leading Registered Charity, seeks a skilled and dedicated Senior Care Services Manager to drive the success of our Home Care services in Faversham and Bexley.About UsWe support over 1,000 older people through our registered nursing and dementia care homes, as well as home care services. Our not-for-profit entity prides...

  • Reception Safe Care Service Business Support Officer

    5 months ago

    Faversham, United Kingdom Kent County Council Full time

    Role Responsibility Here at the Unaccompanied Asylum Seeking Childrens Service for KCC Integrated Childrens Services, we receive and respond to all requests for support at an intensive level or above, ensuring that these are passed on to the most appropriate service for ongoing support and intervention. We are currently looking for a full time,...

  • Senior Elderly Care Specialist

    5 days ago

    Faversham, Kent, United Kingdom Willing Care Full time

    Overview of Willing CareWe are a leading provider of elderly care services, dedicated to delivering high-quality care to our residents. Our state-of-the-art facilities and expert staff ensure that every individual receives the attention and support they deserve.

  • Care Coordinator

    6 months ago

    Faversham, United Kingdom Cera Care Full time

    **Position**: Care Coordinator **Location**:Kent Branch (ME13 8GD) **Contract Type**:Full Time, Permanent **Salary**:£25,000 **Role**: We are looking for a Care Coordinator to join our team at Cera Care Ltd. In this role, you will effectively and efficiently manage the delivery of high quality care services, ensuring that Care Workers are matched to...

  • Home Care Registered Manager – Faversham Kent

    4 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job OverviewAvante Care & Support is a Registered Charity that supports over 1,000 older people through its registered nursing and dementia care homes, as well as home care services. The organisation takes pride in being a well-established not-for-profit entity with an experienced and skilled workforce. It is committed to making a positive difference to...

  • Payroll Consultant – Faversham Office Support

    3 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job Title: Payroll Consultant – Faversham Office SupportWe are looking for a skilled Payroll Consultant to join our team in Faversham.Assist in all aspects of the operation of a computerised payroll system.Verify and enter information in the HR system as required.Provide necessary support to workplaces to ensure accurate information.On an ongoing basis,...

  • Adult Care and Support Worker

    3 days ago

    Faversham, Kent, United Kingdom CARE SANTE Full time

    Care Assistant Job DescriptionCARE SANTE is a leading provider of home care services, and we are currently seeking a qualified Care Assistant to join our team in Kent. In this role, you will work closely with service users, their families, and other healthcare professionals to deliver high-quality care and support that promotes independence, dignity, and...