Customer Service Advisor

5 days ago


Aylesford, United Kingdom Pertemps London Full time

**Are you a customer focused individual who loves talking and providing great service to customers over the telephone? If so then I would love to talk to you.**
**Your new company**
A leading foodservice supplier committed to delivering quality food products direct to the caterer, operating throughout London, Oxfordshire and the South of England. A family feel environment where you will grow develop within the company.
**Your new role as a Customer Service Representative**:

- To manage a territory of existing customers, a long side the external representative.
- Each day work through a call list of customers, within a timely and orderly manner.
- Answer incoming telephone calls and dealing with customer queries and order requirements.
- Process orders accurately, with a detail to the promotions, pricing and stock availability and specials.
- To complete pricing forms for new products ordered by customers.
- Participate in company Ra Ra’s with suppliers and actively promote their products.
- Promote monthly promotions and assist in selling through discontinued and short dated product lines.
- Actively review non-buyers and ensure effective communication to customer administration.
- Liaise with Good Inwards, Transport and Customer Care.
- Ensure first order to customer is telephoned in a timely manner.

**To succeed in the role**:

- Ensure that the Company Regulations and Procedures are implemented.
- All out bound calls are completed in a timely manner.
- Customer complaints are handled with the Company’s/Customer Care correct procedure.
- Upsell at every opportunity to Customers.
- Participate in promoting promotions and Ra Ra days.
- Highlight non buyers and any potential loss business.
- React timely on new leads.
- Ensure orders are processed accurately.
- Communicate essential information to the Management.

**Interested?**
Whether you are a CSR, customer advisor, customer service representative, retail advisor,sales advisor I would love to speak to you so please apply.



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