Officer, Leicester Branch

2 months ago


London, United Kingdom Wintermann Search Full time

Our Client, an International Bank, is looking for an Officer for their Leicester Branch. Details below:
**Responsibilities**:

- To work as the primary point of contact for all account related inquiries, both in person and over the phone.
- Conduct thorough reviews of accounts, particularly those categorized as medium or high risk.
- Provide exceptional customer service by addressing inquiries and offering counter services.
- Perform due diligence on walk-in customers seeking to open accounts or execute remittances.
- Assist customers with fund transfers using various platforms such as BACS, FASTER PAYMENT, CHAPS, SWIFT, and INR Transfers.
- Manage the scanning, stitching, and maintenance of vouchers and registers for the branch.
- Facilitate the account opening process for individuals, NRE, NRO, and FCNR accounts.
- Process remittances, address updates, debit card requests, cheque book requests, statements, and other customer requests promptly.
- Generate reminders for fixed deposit renewals and handle fixed deposit closures.
- Handle monthly expenses payments, cash management, and posting of vouchers in financial systems.
- Manage POS receipts, reconcile them in financial systems, and maintain Excel sheets for reconciliation.
- Scan documents through DMS portal and ensure timely dispatch to the back office.
- Conduct necessary checks against caution lists on a daily basis.
- Maintain adequate inventory of account opening forms and other necessary documents.
- Follow up on pending tasks and ensure their completion on a daily basis.
- Assist in marketing deposit and loan products offered by the bank.
- Undertake any additional tasks assigned by the branch head as required.
- Will report to Branch Head Leicester.

**Requirements**:

- Previous experience in banking or financial services industry highly desirable.
- Strong communication skills and ability to provide excellent customer service.
- Proficiency in MS Office Suite and familiarity with banking software.
- Attention to detail and ability to handle multiple tasks efficiently.
- Knowledge of regulatory requirements and compliance standards.
- Ability to work independently and as part of a team in a fast-paced environment

For further information, please contact:
**Enrico Castagnetti**, Wintermann Search & Selection Limited

**Mobile**: +44 (0)7711 267500



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