Creative Assistant

2 weeks ago

Portsmouth, United Kingdom Giraffe Social Media Full time

**This role is not suitable for you if**:

- You're planning on continuing freelance work alongside this job if successful.
- If you live more than 2 hours away from Portsmouth.

Giraffe Social Media is a specialist social media agency that work with a range of exciting companies and organisations all over the world. We are a close-knit team, focused on growing and evolving constantly.

We take our company values very seriously; they shape everything that we do. If you are to join our team, you'll have to innately share our values...
- **Evolution**: We have an innate sense of wanting to evolve the business, our service and ourselves.
- **Passion**: We are passionate about our clients and achieving their objectives.
- **Positivity**: Positive thoughts and actions breed positive results for our clients.
- **Fun**: Great work is achieved when great fun is had.
- **Team**: Only together can we achieve our collective vision for the company.

As a Creative Assistant (CA), your focus will be on both content creation for social, and the delivery of the organic side (posting and community management) of packages for clients. This content creation includes creating animated social graphics, social infographics, social videos, and other creative types of content that we may post to social media. You will be responsible for creating full-size infographics to go on the blogs and websites of our clients. The role may also include other forms of creation, including podcasts, video, photography and the associated editing. You will provide content for both Giraffe’s own marketing and our clients.

Your role will also consist of some organic delivery of our client’s packages, including developing creative and strategic posting schedules to be delivered across all the major networks. You’ll also be tasked with engaging with our client’s online communities, interacting with their customers and competitors in a strategic way. You will be assigned your own clients, whom you will work with on a regular basis. You’ll get to know these clients really well and can plan your work in advance. You’ll also be asked to cover clients for other members of the team (when they are on leave or need support during busy times). This will allow you to get to know all our clients and give you the opportunity to manage social media for a range of businesses and industries.

**Reporting Line**

Your day-to-day work will be supported by the Senior Social Media Manager(s), with overall supervision and oversight provided by the Head of Operations.

**Performance Expectations**

As a Creative Assistant the main metric your performance will be judged upon is client retention:
Monthly Client Retention %

3 Month Average Client Retention %

**Key Responsibilities**

The role of Creative Assistant involves you managing the social presence of a number of clients, in line with specific packages and objectives. Your responsibilities will be:
**Content Creation**
- Creating engaging content for social media that could include animated social graphics, social infographics, videos for social media and more.
- Creating full-size infographics for clients or for Giraffe, whilst performing the necessary research to ensure your work is factually accurate and up to date.
- Being involved in others forms of creation, including photography, video, podcasts and the associated editing.
- Providing edits for any work you do following the feedback of team members or clients.
- Completing the content creation section of the strategy document, creating a detailed unique strategy for that client, ensuring it is objective focused.
- Assisting New Business Managers with the creation of example posts for potential future clients.

**Social Media Management**
- Managing the day-to-day handling of all social media channels such as Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok and YouTube, adapting content to suit different clients and channels.
- Creating original, engaging and strategically planned organic posts, across multiple platforms, using a combination of well-written copy and engaging visual components.
- Planning and delivering content across different platforms using scheduling tools such as Sprout Social, Canva, Asana, Everhour, and Microsoft Office, as well as the native platforms.
- Managing and facilitating social media communities by responding to social media comments and creating outbound opportunities for developing discussions.
- Forming key relationships with influencers across the social media platforms, as a part of community engagement.
- Assisting with starting-up new clients and creating the first week’s posts in line with the strategy created by the Social Media Manager.
- Managing competitions and campaigns that promote our clients’ brand and business.
- Performing cover work, which could be both covering delivery or management.
- Working with Senior Social Media Managers and Social Media Managers to ensure a high-quality del

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