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Housekeeping Supervisor

4 months ago

Nottingham, United Kingdom Study Inn Full time

**Job Title**:Assistant Centre Manager
**Location**: Nottingham Triumph House, Lenton
**Salary**:£23, 795.20 p/a
**Contract Type**: Permanent
**Hours**:Full-time, 40 hours per week
**Work Pattern**:Monday - Friday from 9.00am - 17.00pm, must be flexible to work occasional weekends and overtime.

*As September is our busiest period, you must be available to work 6 days a week from 9.00am - 17.00pm, including the weekends (psst.. extra funds to go towards your Christmas shopping)*

**OVERVIEW**:
**Building**:Study Inn - Triumph House, 3 Triumph Rd, Lenton, Nottingham NG7 2GA - 273 rooms consisting of 56 studios and 217 shared apartments with 27 shared cluster kitchens.

We provide a range of facilities including room cleaning, a games rooms and even a spa so our students have a place to call home during their studies.

We are now recruiting for exceptional talent to match our amazing facilities

**JOB ROLE**:
We’re looking for an Assistant Centre Manager to assist the Centre Manager in the smooth day to day running of the centre whilst managing the housekeeping team to ensure they provide high standards of cleaning to our students.

**JOB RESPONSIBILITIES**:

- Assist with overseeing housekeeping operations.
- Supporting the Centre Manager with Housekeeping duties and compliance with company standards.
- Support departmental objectives, budgets, policies & procedures and plan work schedules.
- Monitor the appearance, standards and performance of staff with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist Centre Manager to maintain good communication and work relationships and with external customers and suppliers.
- Complete maintenance reporting ensuring jobs are checked before being signed as complete.
- Carry out room viewings in a swift, professional manner and ensuring you upsell your centre.
- Assisting daily residents’ requirements including dealing with complaints.
- Ensure staffing levels cover business demands, ensuring our guests are a priority at all times.
- As our Assistant Centre Manager you will ensure on-going training to support Centre Manager with employees in regards to aspects of HR, Training & Development.
- Carry out general administrative work including complete relevant paperwork and updating databases.
- Deputise in absence of Centre Manager.
- Dealing with stock including replenishing of stock in cleaning materials, linen supplies and first aid supplies while submitting relevant paperwork.
- Assist other departments wherever necessary including communal cleaning & assisting on our guest’s waste disposal days.
- Ensuring linen procedures are in place and are followed by your team.
- Overseeing the housekeeping team’s room standards, ensuring quality of product is maintained.
- Ensure customer service levels always excel in your Centre.
- Assist in the collection of rent and ensure your Centre’s rent payments are chased as required and payments are made in time according to the rent schedule.

**WHAT YOU’LL NEED**:

- Experience within the student accommodation sector is desirable, not essential
- Experience from a 4 or 5 star hotel within either rooms division, or assistant/head housekeeping is essential if you have not worked in the student accommodation sector
- IT skills knowledge of Microsoft Office & Outlook
- Strong organisational and clear communication skills
- Ability to multi-task and deal with customer and team requests
- Ability to manage teams of people
- Organised and process driven
- Fluent in another language (not essential, but would be an advantage)

**BENEFITS**
- 28 days annual leave increasing to 33 days with long service
- Birthday bonus (additional day off on your birthday)
- Employee assistance programme
- Annual Salary Reviews
- Annual Bonus Scheme - 10% of your salary
- Free access to on site Gym facilities
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: £23,795.20 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you a student?

**Experience**:

- housekeeping supervision: 1 year (preferred)

Work Location: In person