Service Delivery Supervisor

6 months ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
We have an exciting opportunity for a driven individual, with strong management skills to join our In-House Maintenance Team as a Service Delivery Supervisor. This is a fantastic opportunity for someone to further develop their skillset in a growing, fast-paced environment.

As the Service Delivery Supervisor, you’ll manage the delivery of the In-House Maintenance repairs & voids operational support & administration function. Your job is to ensure that the service is delivered in a timely, cost effective, customer focused and safe manner.

**Your day-to-day responsibilities will include but are not limited to**:

- Lead and motivate the Service Delivery team to provide an overall effective and efficient repairs & voids maintenance service.
- Support in the collection of data to monitor the performance of Midland Heart Trade Operatives, contractors and the materials supply chain.
- Monitor financial controls and help manage the relationships between Midland Heart and contractors and suppliers.
- Monitor team KPIs and weekly statistics to help maintain a high level of service.

**Who are Midland Heart?** We are a large and ambitious housing organisation providing people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we are here to develop your potential.

Please note, suitable applicants may be invited in for an interview shortly after applying. We reserve the right to stop recruitment activity should an appointment be made prior to the advert closing date.
- We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role._



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