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Events Executive

4 months ago

Ware, United Kingdom Hanbury Manor, Marriott Hotel & Country Club Full time

With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic **Hanbury Manor Marriott Hotel & Country Club** makes a lasting impression. **Marriott International the world’s largest hotel company** with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.

The Social and Weddings Event Executive is responsible for social and wedding enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong partnership and selling skills.
- Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high-level service through pre -event, during event and post event.
- Actively engages in Meet and Greet of all key events.
- Recognizes opportunities to maximize revenue, conversion and drive repeat business.
- The Social and Weddings Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

**Skills and Knowledge**
- Effective sales skills
- Knowledge of meetings & event management
- Effective communication (verbal, listening, writing) and negotiation skills
- Strong customer development and relationship management skills
- Strong organization skills
- Knowledge of contract management and legalities
- Knowledge of menu planning, food presentation and banquet and event service operations
- Knowledge of event technology products and services
- Knowledge of current trends in event management and event technology
- Knowledge of overall hotel operations as they affect department
- Ability to execute against an agreed event and group strategy
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Effective influence skills
- Effective decision-making skills

**Specific Duties**
- Ownership for the management and conversion of assigned enquiries
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
- Meet and Greet at all key events (including weekends / evenings)
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy
- Works within brand standards & systems processes
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups
- Conducts compelling show rounds to win the business
- Proactively resolicits previous customers and event bookers for future opportunities

**Guest Satisfaction**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
- Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Will be required to work weekends and evenings as needed by business, due to the nature of the social segment. May be required to support in other segments of reactive sales, for example corporate group and meetings. Previous experience working in a customer facing role within events and/or hospitality would be advantageous.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Job Types**: Full-time, Permanent

**Salary**: £12.00-£12.50 per hour

**Benefits**:

- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Quarterly bonus

Work Location: In pers