CRM Executive

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re NOW, part of the Sky family and one of the UK’s leading streaming platforms. We’re brilliant TV made by brilliant people. We’re big on real diversity, inclusion and collaboration. And we need talent to keep pushing boundaries and grow our brand. Big-thinkers. Changemakers. Showstoppers. Join in.

“This role plays a key part in the delivery of our overall CRM strategy - ensuring the campaigns we’re landing are insight driven and customer focused to create comms experiences that build a relationship with the customer and give them plenty of reasons to join, stay longer and buy more.’

What you'll do:
- drive viewing engagement, cross sell / upsell and retain.- Use insights and data to drive continuous optimisation across communications, measuring performance and reporting to key partners.- Work closely with DI and Data Enablement to improve automation and modelling to drive higher performing and relevant communications to our members - getting them to the content they love- Work with Content and Editorial teams to hero key content moments and promote the most relevant content based on members behaviour and cohort.- Work with our Commercial and Product Revenue teams, to explore opportunities to improve growth strategies.- Collaborate with Copywriting and Design teams to ensure we are presenting outstanding communications, understand new innovations and industry standard processes to drive our critical metrics.- Support the Senior Manager and Controller to implement a robust contact strategy and long term strategic plans, through clear workflow management and prioritisation support.

What you'll bring:
- Strong written and verbal communication with a customer focused attitude.- Excellent attention to detail with experience in prioritisation and time management - the ability to plan and complete multiple projects at the same time.- A self starter with a willingness to learn and a natural team player and collaborator.- Desired, but not essential, prior experience delivering marketing campaigns.

Team Overview

Everyone at NOW is a fan of our movies, shows and sport. But for us, the real action lies behind the scenes. With over 250 people, we’re more than just brilliant entertainment. We’re forward-thinking, people-focused and passionate about world-class experiences. Here, you’ll feel your confidence grow as you make your mark. And as part of an inclusive and supportive team, we’ll make sure you develop to your full potential.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place- A generous pension package- Private healthcare- Discounted mobile and broadband- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

Why wait?

To find out more about working with us, search #LifeAtSky on social media.