Utilities Ombudsman Complaint Handler

2 weeks ago

Warrington, United Kingdom Huntswood Full time

Huntswood is looking for Ombudsman level complaint handlers to make a positive difference to consumers. Working alongside others, using your complaints experience, you will be supporting customers who are making complaints about their water companies.

Working on the complaint from beginning to end you will Research, analyse, and investigate cases and deliver an excellent standard of customer service ensuring cases are progressed with high levels of care and empathy. You will also use your excellent communicationskills to inform the customer of the complaint's resolution by letter or over the phone.

**Role overview**:
**Location**: Working from Home - You must provide your own IT equipment

**Rate**:£155 a day - **Umbrella only recruitment** - This is only available to individuals working via an Umbrella company, we can assist you with this

**The ideal Ombudsman Complaint Handler will have**:

- Experience working Utility Ombudsman complaints ideally within the water industry
- The ability to work well under pressure and to tight deadlines in a demanding environment
- Good communication skills capable of dealing with wide range of customers, over the telephone and in writing
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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