Credit Controller Sr

**About Us**:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

**Position Purpose**:
This position provides support and guidance to a Credit Control team. Responsible for monitoring cash collection, account reconciliations, reporting and coaching of the credit controllers appointed to their team.

Very much a “hands on” role focused on achieving internal SLAs.

Responsible for producing regular team activity reports whilst working closely with other teams to ensure standards and operating procedures are consistent and aligned so that a robust and valued credit control environment is delivered.

You will be the “go-to” person for your respective team members should they have any questions or queries and will seek to bring to the attention any issues or escalations to the Sr Manager OTC.

**Key Job Activities**:
Responsible for a ledger of established accounts, high volume collection activity on small and large value invoices.

Action and resolve customer invoice queries and disputes and raising credit memos when appropriate.

Responsibility to reconcile customer accounts re. Journal debits, journal credits, charge backs, debit memos and invoice adjustments.

Accountable for assisting the Senior Manager OTC to support and mentor the Credit Control team members.

Support with focused team workshop sessions to assist with training and development needs.

Accountable for monitoring the quality and accuracy of team members.

Report, measure and review all credit control team activity to establish quality levels and improvement areas.

Central point of escalation for any customer issues or account escalations that are unable to be resolved within the agreed SLAs.

Ensure all team activity and KPI reports are updated and published to the wider business.

Ensure clear standards and quality measures are adhered to.

Support morning briefing sessions to the teams so that efforts can be focused on key credit control actions.

Accountable for owning and prioritizing all customer escalation queries and working with the different teams to resolve them quickly.

Ensure customer knowledge and experiences are shared across the team/business.

Work with other teams to improve the overall service and standards.

Develop close working relationships with branch members and operations to actively refine systems, processes and procedures to ensure all customer issues can be resolved quickly.

Ensure that all customer data and information is handled professionally, safely, and highly confidential information is handled discreetly.

Handle incoming correspondence as appropriate and process accordingly.

**Education**:
University/college education or equivalent experience.

**Experience (EMEAA)**:
Previous experience in a B2B customer service role - particularly National/large accounts.

Previous experience in handling a variety of inbound requests and queries.

Previous people management / team lead experience.

Previous CRM and/or systems experience (SAP).

Previous account creation and management experience.

Proficient in MS Office products including Word, Excel, Access and Power Point.

Proficient with computer systems and SAP/Database.

Strong organisational and interpersonal skills.

Excellent business communication skills required.

Excellent collaboration skills required.

Excellent follow-up skills are essential.

Maintain a high level of professionalism while working with customers.

Must be accountable and be able to work with mínimal supervision to fully resolve customer queries.

Proficiency in basic math and accounting skills.

Detail/results oriented.

Ability to empathize and understand customer issues in a sensitive way.

Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success in credit control.

Ability to work with other functional team members to deliver the best customer result and experience.

Ability to take ownership and deliver a resolution.

**Certifications and/or Licenses**:
**Benefits**:
Stericycle offers you:

- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University - Our online library of self-development & learning
- Annual performance related pay review.