![All Bar One Reading](https://media.trabajo.org/img/noimg.jpg)
Front of House Staff
2 weeks ago
JOB PURPOSE
To deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.
DUTIES & RESPONSIBILITIES
Our Guests
Deliver excellent guest service, at all times by:
- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling - making recommendations that are appropriate to the guest
- Serving and presenting all our food and drink products perfectly - product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation / banter
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return
Our People
- Communicate and work well with the kitchen team to ensure the delivery of great guest service.
- Support the team by helping out others when required e.g. pot wash.
- Involved in and contribute at team meetings.
Our Practices
- Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times.
- Set up and closedown the department to brand standard including stock rotation.
- Complete daily and weekly cleaning tasks.
- Keep up to date with current promotions and new products.
- Maintain personal knowledge by completing in-house training, online eLearning and workbooks.
- Always adhere to brand standards, licensing law and all company policies & procedures.
- Carry out management team requests and brand instructions.
COMPETENCIES & BEHAVIOURS
Guest Obsessed
- Acts with the guest in mind and goes the extra mile.
Win With Our People
- A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.
Drive for Results
- Driven to exceed business targets for self and team balancing the need for results and quality standards.
Communicating with Clarity
- Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
- Operates well under pressure, using initiative and remaining positive when confronted with problems
**Job Types**: Full-time, Part-time
Part-time hours: 15-35 per week
**Salary**: £7.46-£9.50 per hour
**Benefits**:
- Cycle to work scheme
- Employee discount
Day range:
- Weekend availability
Shift:
- 12 hour shift
- 8 hour shift
- Night shift
Ability to commute/relocate:
- Reading: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift (required)
Work Location: One location
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