Eap Counsellor

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

Workplace Options has exciting full-time (40 hours) and part-time (24 or 32 hours) opportunities for EAP Counsellors in Cardiff to join our UK counselling team. These would be fully remote positions. The shifts that we currently have available are evening shifts: 11am - 7:30pm; 1pm-9:30pm or 3:30pm-12am.

Our counselling department provides counselling services on a global scale including telephonic support, structured telephonic counselling and applicable resource referral.

**Responsibilities**:

- Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Maintain clear clinical and task-oriented documentation in case management system.
- Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
- Develop clear and concise treatment plans for clients with various session models.
- Assess clients thoroughly to ensure short-term counselling appropriate.
- Follow-through with additional tasks as identified by the clinical management team.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
- Flexible with regards to schedule - may be required to work some shifts outside regular shift hours to support the needs of the business and client volume intervals.

**Requirements**:

- Minimum of a diploma in Counselling.
- Registered or member of a regulatory counselling body.
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
- Training in crisis intervention and supporting high risk clients beneficial.

**Benefits**:

- Competitive benefits package including Life Insurance, permanent health insurance, gym and tuition reimbursement, clinical supervision, 24/7 support for risk calls, mentorship programme, CPD training reimbursement, comprehensive 3-4 week training provided for this position.