Automotive Tsc Technical Specialist

3 weeks ago

Milton Keynes, United Kingdom Volkswagen Group Full time

An exciting new opportunity has arisen within the One Aftersales team for a Technical Specialist to join us on a permanent basis. This role plays an essential part in providing our Group network (all 6 brands) with high quality technical support (hands-on) resolutions, remote support, dealer on site visits as a result of a Technical Support Escalation, Customer Support or Brand Escalation.

Taking ownership of information and guidance provided with a customer centric approach, you'll be responsible for meeting Group global targets for quality and response.

Additionally, you will play a key part in supporting our brands on a limited Ad-Hoc basis with technical aspects of New Vehicle launch activity, Press interaction regarding technical aspects of our vehicle range and development of proactive and reactive solutions prior to and during events.

You will proactively drive case resolution through remote or hands-on repair guidance during a dealer visit or if a vehicle is returned to our Technical Service Centre. Collaborating with the Customer Service Centre, Technical Support, Brands and National Learning Centre to ensure customer satisfaction - resolution. This should include hands on diagnosis and repair, handling of DISS cases, remote support e.g. RELS and technical dealer visits where appropriate.

Group is one of the most successful automotive manufacturers in the world, with some of the most iconic brands that the industry has ever seen. But we're also a great Sales, Marketing and Digital operation in our own right. Last year over 350,000 cars and vans were registered from the Volkswagen Group UK brands, achieving a market share of over 22% and confirming our position as the leading automotive company in the UK.

With a global target to be balance-sheet CO2 neutral by the year 2050, we are leading the automotive transition to zero emission battery electric vehicles. We're focusing on key strategic initiatives to help us become the leading provider of mobility services in the UK, digital sales, the next generation of aftersales and new efficient distribution structures to name a few.

We have a unique culture, built on difference and a friendly rivalry that inspires us all. Across our business, we learn from each other, encourage each other and regularly challenge each other to think differently. Our people have a true passion for what they do, a genuine desire to go further for customers and to give their own careers real momentum at the same time.

So what can we offer you? We know people value different things, so along with a competitive salary, car and discretionary bonus, we offer a wide range of flexible benefits to suit you and your lifestyle, including hybrid working.

Sound like a challenge? We'd love to hear from you- Contract Type:
- Full-time - Permanent-
- Location:
- Volkswagen Group UK National Learning Centre - Milton Keynes-
- Brand:
- Group-
- Function:
- Aftersales Service and Technical-
- Grade:
- C2-
- Working Hours:
- 36.25-
- Closing Date:
- 5 January 2023-
- Job Reference:
- 2463-
- Job Share:
- Yes

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