Allocations Partner

7 months ago

Kendal, United Kingdom South Lakes Housing Full time

**Purpose of the job**:
As Allocations Partner, you will be the go-to person, coordinating all allocations and lettings. You will manage Choice Based Lettings enquiries, shortlist applicants, and keep customers, colleagues, and stakeholders informed to create a positive customer experience.

**Key accountabilities**:
1. To provide a comprehensive allocations & lettings service to customers. This will primarily include managing the CBL Housing Register and dealing with customer enquiries, creating adverts and shortlisting void properties, coordinating individual lettings, and carrying out pre-tenancy checks.

2. To effectively manage the efficient turnaround of void properties working in conjunction with teams across the business, ensuring that rent loss to South Lakes Housing is minimised through the prompt re-letting of void properties/new acquisitions.

3. To effectively liaise and undertake joint working with external partners to ensure the correct level of support and advice is offered to our customers, ensuring close working relationships with a wide range of partner agencies and organisations including Cumbria Choice partners, Social Services, Homeless Services, Community Mental Health teams etc.

4. To promote the uptake of digital services and help customers access our services online, ensuring new customers have an account and can provide pre-tenancy information to SLH via the customer portal.

5. To manage enquiries from customers with complex needs, victims of domestic violence/ hate crime etc to enable satisfactory housing outcomes and ensure that complaints are dealt with effectively and within timescales.

6. To work closely with the Repairs Operations Team to prioritise void work and keep up to date with progress on void properties.

7. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

8. To ensure that Health and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

9. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

10. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Kendal

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