Receptionist/ Telesales Administrator

**Frylite Solutions are currently seeking to add an experienced customer service professional to their team, based in Strabane, County Tyrone on a full time and permanent basis.**

**About the Role of Receptionist/Telesales Administrator**:
**Key Job Duties & Responsibilities**:

- The key responsibilities for the role of receptionist/telesales administrator include but are not limited to:

- Sort and deal with all incoming deliveries and post.
- Assist in administration support from other departments as requested by your line manager.
- Responsible for diary management and travel arrangements for senior management and catering requests for events onsite.
- Proactively make outbound calls to generate new business and sales leads and support Frylite Solutions wider Commercial Team as well as contacting existing customers to communicate on products etc.
- Gather, maintain, and update information onto the Customer Database and recording outcomes of calls and documenting accurately on the CRM system.
- Creating and presenting sales reports and assist in planning and implementing effective sales strategies.
- Carry out any other duties as requested by your line manager for both Reception & Telesales Teams.

**Essential Criteria**
- Customer Service and administration experience
- Excellent telephone skills
- Proficient in Microsoft office packages specifically Excel and Word
- Must be able to demonstrate the following: good organisational skills, ability to work to deadlines, ability to pay attention to detail, good customer care awareness, ability to maintain company confidentiality, good interaction with customers & the public.
- Highly organised and proactive

**Desirable Criteria**
- Knowledge of CRM
- Previous experience of direct contact with customers and selling over the phone
- Experience in a Distribution or in a busy environment would be desirable.

**Closing Date for Applications to this position is Friday 26th May 2023 at 12.00pm. We encourage early applicants.**
- In certain circumstances, employment is dependent upon obtaining satisfactory reference and disclosure checks. Please note Frylite has a Drug & Alcohol Policy._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Strabane: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Application deadline: 26/05/2023
Reference ID: RT0523