Retention Executive

3 months ago

RossonWye, United Kingdom PGL Travel Full time

Full time, term time, permanent and fixed-term positions available
- Flexible working
- Company laptop

Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible** Retention Executive** to join our friendly and dedicated team in ROSS-ON-WYE.

**THE ROLE**

The role is full time 37.5 hrs per week, with options to work flexibly. Full time, and full time term time are available, as well as permanent and fixed-term contracts. Occasional visits to Centres are expected, with overnight stays and time off given in lieu.

Key duties include:

- Effectively manage sales leads from new and existing PGL clients
- Proactively contact and manage relationships with all groups who have enquired or previously travelled with PGL
- Maintain accurate records of each enquiry/booking using the computer-based systems
- Meet Key Performance Indicators to ensure that individual performance target is met
- Meet individual monthly and annual performance targets for bookings and revenue
- Use sales techniques effectively to overcome hurdles and objections in closing sales
- Work closely with reservation teams to ensure clear communication during enquiry and booking process, using CRM and Res systems (as appropriate) to accurately log customers’ needs
- Supply customers with all the information they require regarding their prospective trip in a timely manner
- Handle telephone calls and correspondence for schools and group bookings
- Ensure payments are collected in a timely manner by proactively chasing payments and working closely with the reservations teams to send invoices etc.
- Help teachers to overcome issues as they launch their trip to ensure that the maximum number of trips go ahead
- Maintain accurate records of each booking
- Support the wider sales and customer service teams where workload requires
- Support with ad hoc project work in line with wider business objectives

**IS THIS YOU?**
- Confidence - must have the ability to listen to customers and proactively seek to meet their needs
- Strong personal organisation skills - ability and experience of effectively prioritising workloads and multi-tasking in a busy open-plan office environment
- Excellent oral and written communication skills, with a confident and polite telephone manner
- Computer literate with experience of Excel
- Keen attention to detail
- The ability to work unsupervised and as part of a team, adhering to strict deadlines

**THE PACKAGE**

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.
- A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
- Sector leading family friendly policies (for example 90% of your salary for 26 weeks for maternity, paternity or adoption leave)
- Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
- Health, financial and wellbeing support through our Employee Assistance Programme, health cashback plan and Salary Finance platform (loans, advances, savings and financial education)

We would expect any current PGL employees interested in this role to inform their line manager of their intention to apply, where possible.

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