2nd Line Support

4 days ago

Reigate, United Kingdom INTEC SELECT LIMITED Full time

**2nd Line Support Engineer - 6 Month Contract - £270 Per Day (Inside IR35) - Reigate**
**Overview**:
An excellent opportunity has arisen with a global financial services company for Contract 2nd Line Support Engineer with a focus on providing 1st / 2nd Line support. The IT department contains teams for Infrastructure, Development, Testing, Business Intelligence,and Production Support. Fundamentals of the infrastructure include a core of Microsoft technologies across both the desktop and server estate, substantial presence in cloud computing environments e.g. AWS and Azure, enterprise hardware from vendors includingCisco, Fortinet, Avaya and Dell.
**Role and Responsibilities**:

- The role is to provide 1st and 2nd line levels of technical support to the business, covering all areas of IT deployed within the company
- Take ownership of tracking and remediating security vulnerabilities within a given timeframe
- Administer the internal ticketing system and act upon requests for change and system access
- Be able to spot potential technical vulnerabilities and suggest resolution
- Proactively monitor systems and take preventative measures to reduce system downtime
- Highlight possible trends from re-occurring incidents
- Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers

**Essential Experience**:

- Excellent experience with Microsoft technologies
- Active Directory and GPO administration
- Exchange administration
- Win10 desktop management using SCCM, WDS & WSUS
- Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
- Experience in remediating vulnerabilities within a Microsoft environment, scanning tools such as Nessus or Qualys
- 2 years+ of 1st line technical helpdesk environment
- 2nd line technical support experience

**Desirable**:

- Experience of working within a change control environment or financial institution
- Experience in virtualisation platforms such as VMware vSphere and ESX
- Exposure to cloud based environments, e.g. AWS, Azure
- Exposure to Microsoft Server 2012 - 2016
- Exposure to administration of telephony platforms, ideally Avaya
- Exposure to administration of mobile devices, ideally Apple iOS
- Scripting ability with PowerShell

**Contract Details**:

- £270 Per Day
- Location: Reigate
- 6 Months Contract

**2nd Line Support Engineer - 6 Month Contract - £270 Per Day (Inside IR35) - Reigate

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