Client Relations Assistant

2 weeks ago


Bristol, United Kingdom Portland Brown Full time

We're seeking a Client Relations Assistant with experience in Customer Service and Sales to join our expanding team.

**Passionate about People?**

This is a fantastic opportunity to make a BIG impact working alongside some of the worlds largest companies. As a Client Relations Assistant, you'll be responsible for advancing relationships with key clients, increasing the uptake of Portlands services and develop new business opportunities.

**Responsibilities**:

- Working closely with the Sales team to manage key accounts and create a truly differentiated client experience on behalf of Portland Brown
- Developing long-term and trusted relationships with key client stakeholders and decision makers
- Conversion of inbound enquiries
- Owning and co-ordinating the successful resolution of client enquiries, liaising and utilising expertise from around the business
- Maintain knowledge of key clients/guests in-house whilst being alert to priority guests and VIPs
- Accurately recording client details on our internal booking & CRM systems (Oscar & Sugar) to ensure operational success

**Requirements**:

- Proven track record of working within a dynamic customer service or hospitality environment
- Fiercely client-centric in your approach
- Confidence in building significant relationships with internal and external senior stakeholders
- Professional and articulate
- Able to challenge when required in a pragmatic and professional manner

**Benefits**:

- 31 days holiday (+1 additional day per year)
- 5-night stays in Portlands London apartments
- Portland Birthday Perks
- Flexible Working
- Training opportunities
- Private Healthcare
- Mental health support
- Critical Illness Cover
- Annual Flu Jab & Eye-test
- Company socials
- Benefit enhancements each year you work at Portland
- Charity match fund



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