Internal Sales Support
3 weeks ago
**Customer Service Internal Sales Support**
**Location: Swindon**
**Permanent**
**Fulltime -Monday to Thursday and 8.30am - 4pm on Fridays with a 45-minute Lunch Break**
**Salary dependant on experience**
**Purpose of the Role**:
- Ensure a high standard of quality customer service in cooperation with the external sales team, marketing, supply chain
- Order processing with focus on the customers need, yet within the processes/agreements set by the company
- Support and follow up on marketing/external sales initiatives to expand the marked share
**The Role**:
- Order receipt, typing, maintenance
- Make sure data is correct & according to internal company processes. (prices, delivery addresses, delivery dates etc
- Close cooperation with supply chain & distribution tracking performance
- Respond to customer requests
- Customer guidance to solution (phone, mail, live chat)
- Keep data updated and in alignment with customer contracts
- Claims handling (registration, solution, corrective action)
- Improve the QA set-up in cooperation with QA dept
- Campaigns, product launches
- Upselling & Cross Selling Skills
- Track campaigns by distributors & end-users
- Reply to request for Log-in to the company webpage
- Cooperation with distributors to keep websites updated
- Work closely with Area Sales Manager to increase spend and support to Distributors
- Aid in the development of Website presence
**The Person**:
Formal education:
- Commercial/Customer services/Internal Sales
- Customer Service mindset
- Team oriented
- Organizational Skills and able to Multi-task
- Able to work alone & stay motivated
- Pro-Active
- Problem solver
- Flexible
- Confident and Professional Telephone Manner
- Documented experience within Sales/Customer Service
- English in writing and speech
- Other languages an advantage but not required
- Microsoft Office
- CRM System
- ERP System (AX)
- Customer Service
- Sales/Marketing
- Supply chain
**Benefits**:
- After the 1st year of employment - Option to opt-in to a Health Plan, with the opportunity to pay into BUPA Heath Care
- After the 1st year of employment - Inclusion to the company’s Yearly Bonus Scheme
- Office is situated on a local bus route plus ample parking on site
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