Billing Administrator

**Job Role: Billing Administrator**

**Location: Worcester**

**Hours: 35 hours per week
- Monday to Friday**

At Innovus we committed to delivering market leading solutions and professional services and as a Billing Administrator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

**Main Purpose of Job**
- Ensuring accurate and timely administration of service charge demands in accordance with internal, regulatory, and legislative requirements
- Using your strong communication skills when liaising with both internal and external customers, ensuring that any actions are completed efficiently
- Working collaboratively in a high volume and fast paced environment

**Position in Organisation**

This role reports to the Billing Team Leader

There are no direct reports

**About You**
- You have a strong customer focus with a high attention to detail.
- As you a natural problem solver, you enjoy solving queries and can effectively multi-task.
- With your positive, 'can-do' attitude you can work as a team but also can use your initiative to work independently.
- You have great numeracy and MS Office skills.

**Main Responsibilities**
- Processing of periodic service charge demands
- Running year-end routines for service charge surplus/deficits and producing corresponding charges
- Ensuring accurate and timely delivery of all material to clients through our print delivery solution
- Timely resolution of queries in accordance with SLA’s
- Set an example for others by championing the Company values, Customer Charter principles and the Code of Business Conduct
- Any other ad-hoc duties as required within the Real Estate Finance function

**The Benefits**

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

**Diversity and Inclusion**

Innovus is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.

**Ready to apply?**

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**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 2197