Helpline Advisor

7 days ago

Salford, United Kingdom Morgan Hunt Recruitment Full time

**Helpline Advisor**

**Temporary - 2 months initially**

**Salford**

**Working from the office due to Nature of the role**

**£10 per hour + holiday pay**

I have got a wonderful role working for one of the largest Children's charities. You will working as a Helpline Advisor within the Supporter Care and Business Team. Here you will be assisting the helpline support manager in providing effective administrativesupport to the team whilst ensuring the highiest level of customer service is adhered too.

** Please note that this role is based on rota working. It covers the period 08.00am to 7.00pm and involves bank holiday working. The role also requires the post holder to work some weekends as the service has developed **

**Duties**
- Responding to basic enquiries, including those from supporters and potential supporters
- Speaking to supporters about their legacy, handling sensitive information and correspondence
- Handle sensitive information and confidential data and uploading onto the CRM system
- To share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people.
- Provide administrative support by undertaking supporter requests and general donation queries, for example, updating personal details, mailing preferences and setting up or changing direct debits. Taking financial and personal details for e.g. contact detailsfrom supporters and recording this on the system.
- Provide support to the Team Managers in the administration of the duty system for the Helpline.

**Requirements**:

- It would be hugely beneficial if you have got experience of working within a charity and dealing with supporters
- Excellent interpersonal and customer service skills: able to communicate accurately, clearly, concisely, with colleagues, service users, members of the public and outside agencies with integrity and good judgement on the telephone and in writing.
- Experience of working in an office environment providing secretarial/ administrative support

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed onmerit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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