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Air Freight Clerk

4 months ago

Manchester, United Kingdom Freight Personnel Full time

Job title: Air Freight Customer Service Agent

Reports to: Regional Manager North

Overview

To assist with the day to day operation of the Customer Service Department within our clients Air Freight Manchester Office.

Hours Monday to Friday 9am to 5.30pm

Main accountabilities include:

- Arranging collections and bookings.
- Raising relevant export paperwork, including MAWB's, HAWB's, Courier Consignment notes and NES
- Call Answering Ensuring the telephones are answered in a timely and professional manner.
- Checking departure of shipments.
- Monitoring and maintenance of Booking, Customer Service and documents outlook mailboxes as and when required.
- To provide admin support for key accounts
- To assist the other Customer Service Agents & Management, as and when required.
- Fully comply with the company security regulations.
- Fully comply with the company health and safety policy.

Qualifications and Experience:

- Air, Sea, Road or Logistics experience
- Excellent customer services skills ideally within an Export environment.
- Excellent time management skills to ensure workloads are completed on a daily basis.
- Good communication skills both written & verbal.
- Good telephone manner with previous experience of high call volumes (approx. 60 per day).
- Good operational and product knowledge desirable.
- Ability to work on own initiative and within a team.
- Must be proactive and forward thinking.
- Level CO security certificate desirable (training will be provided).

**Benefits**:
Salary £21,000 to £23,000

Holiday: 20 Days + 8 Bank Holidays

Other Benefits : Pension, Eye Care, Life Insurance, Wellbeing support

**Details**:
Job Type:Permanent

Location:

- North West, Manchester

Benefits:£21,000-23,000 salary; 20 days holiday plus bank holidays; pension; eye care; life insurance; Wellbeing support

Branch:Freight Personnel

Ref:40650/FP16389/P

Consultant:Paul Wilson

Tel: 0161 452 0452