Head Receptionist

**Who We Are**

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**Head Receptionist **- £15 per hour (targeted earning's) and surplus tronc**

We are seeking an excellent and outgoing **Head Receptionist** to join our Oxfordshire front of house team. You will ensure the atmosphere of the receptions is of the highest standard at all times and liaise with all departments to offer a unique experience to every member.
- Be responsible for on the job training for existing members of the team as well as new starters
- Ensure receptionists complete high standard of check in and check out process in line with company mystery shop standards
- Have an expansive knowledge and understanding of all Farmhouse facilities and services and to share this with the team
- Ensure that post Is being actioned and sent out in a timely manner
- Take on the management of lost property
- Deal with any complaints in a professional and efficient manner to the best of your ability
- Ensure desks and back of house areas are kept neat and tidy at all times
- To carry out any other reasonable request by management

**Head Receptionist **Benefits**

Soho House offers competitive compensation packages for our Head Receptionist that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.
- Weekly Pay
- Free meals whilst on shift
- Soho Friends Membership
- Guaranteed 32 hours per week pay (full time employees)
- Discount on all Cowshed products (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

**What we are looking for - Head Receptionist**
- Experience of handling high profile clients providing tailored customer experience
- Operational experience In high volume and high quality hotel environment
- Excellent organisational skills
- Ability to adapt to a fluid and fast paced environment
- Strong attention to detail
- Knowledge of area, amenities and other attractions
- Ability to handle sensitive matters with efficiency and discretion
- Grace under pressure
- Yes, yes, yes mentality

**This role will require working beyond normal office hours, including some nights and weekends, depending on business needs.**

**Who We Are**

**Opportunities for all