Mobile Tyre Fitter

5 days ago

Peterborough, United Kingdom Halfords Mobile Expert Full time

£28,000 per year + bonus

A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.

Our Mobile Expert teams begin their day at the Hub, preparing their van for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You will be responsible for taking in tyre deliveries following a set process, and - if on a late shift - ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.

For success in this role you will need to be highly organised and a great communicator, as you will be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You will need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.

This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you will ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.

All tools, equipment and uniform are provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty

For success in this role you'll need to have:

- Evidence of delivering a great customer experience
- Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
- Experience of delivering coaching/training in the moment to ensure that customers have a great experience
- A track record of success in delivering against sales or job targets
- Evidence of delivering against customer metrics
- Experience of meeting compliance standards across health and safety
- Excellent verbal communication verbal skills
- IT proficient, with the aptitude to learn in-house systems
- A full valid driving licence

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 60% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

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