Sales and Support Admin

6 months ago


Livingston, United Kingdom Scotphone ICS Ltd Full time

**Job Title: Sales and Support Admin**

**Job description**

Job Summary

Scotphone ICS is a family-owned business working primarily in the Scottish marketplace supplying, installing and maintaining Voice and Data networks, Mobile services and IT. Established in 1985 our reputation has been built on solid customer service and backup within the dynamic Telecoms and IT technology marketplace. To assist in our continued growth, we are currently looking for a Sales and

Support Admin to help run our office professionally and efficiently. manner.

Responsibilities and Duties
- **Sales Admin**:Provisioning orders for the sales team via our suppliers.
- **Sales Admin**:Hardware order processing, fulfilling orders for sales team.
- **Support**: Logging faults and issues onto our CRM system and managing customer support mailbox.
- **Support**:Onsite visits to aid with installations.

Qualifications and Skills
- Previous office/admin experience a distinct advantage however not essential.
- PC literate especially MS Office 365, Access Databases and SharePoint.
- An interest in technology would be an advantage.
- Professional Telephone manner Friendly, personable and able to work within a small team
- We will supply necessary training and development to enhance product knowledge to help aid our customers on a day-to-day basis.
- Working to a high standard with excellent customer service ethos.

Benefits We offer a salary package and contributory pension.

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule: Monday to Friday

Ability to commute/relocate: Livingston, EH54 7DE: reliably commute or plan to relocate before starting work (required)

**Salary**: £16,962.87-£24,541.92 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Livingston, EH54 7DE (required)

Ability to Relocate:

- Livingston, EH54 7DE: Relocate before starting work (required)

Work Location: In person


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