Apprentice Greenkeeper

**GREENKEEPER - HILL VALLEY**

**Job description**

**Main Purpose of the Role**:
To be an integral part of our Green Keeping Team. Preparing our 2 courses for Golfers. Provide a friendly & welcoming atmosphere for guests and ensure that the high standards that the company expects are maintained and to work as part of multiple internal resort teams to support the efficiency of the operation.

**Job Specific Accountabilities**:

- To attend induction and other company training as requested
- Provide and maintain a first-class service to all guests
- To ensure that guest expectations are met and exceeded, and a positive and friendly atmosphere is promoted
- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations
- To deal with any guest problems that may arise promptly and effectively
- To achieve a friendly professional rapport with guests and fellow team members

**Green Keeping**:

- To learn and understand the importance of all aspects of presenting our golf courses, ready for play. Grass cutting, clearing branches/leaves. Hole cutting. Treatments.
- To learn the lay out of the courses and provide direction to golfers
- To understand the importance of signage and way finding
- To empty bins and pick up rubbish around the course
- To be confident to chat to golfers and understand their needs
- To demonstrate good communication and handover and shift issues at the end of each shift
- To ensure that all golfer enquiries are answered promptly and dealt with in a professional and efficient manner
- To ensure that all opportunities are taken to enhance the golfer experience
- To learn (in time) how all of the technical equipment operates and how each piece of equipment is vital to the operation. (specific training will be provided in this area)

**Health & Safety**:

- To demonstrate a working knowledge of fire prevention and to follow the hotel & course evacuation plan on hearing the alarm.
- To be security conscious with respect to guests/staff/hotel/ property/welfare and to report suspicious circumstances to management.
- To maintain a high standard of personal hygiene and grooming always and to ensure designated uniform is worn at all times, by self and team.

**General**:

- To follow any procedures set up for energy conservation.
- To create a team environment maintaining a high level of motivation and commitment within the department.
- To ensure effective communication between all departments within the hotel.
- To ensure security of all stock and equipment.
- To ensure that the all applicable service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
- To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
- Thorough knowledge of legalities of selling of alcohol and licensing rules.
- To undertake any other duties as may reasonably be requested by the management.
- To remain Compliant with GDPR ensure all guest and staff information is kept private
- Ensure hotel procedures are followed with regards to guest property

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Apprenticeship
Contract length: 8 months

**Salary**: From £7.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to Relocate:

- Shropshire, SY13 4HA: Relocate before starting work (required)

Work Location: In person

Reference ID: 160224WRAGOLF