Administrator / Multi Skilled Operator

3 days ago

Manchester, United Kingdom Williams Lea Full time

**Multi Skilled Operator**

**Salary**: £19,305 per annum

Location: Manchester, M2

Contract: Permanent, Full Time(37.5 hours per week)

Shifts: Monday-Friday; 8am - 4pm, 9am - 5pm or 10am - 6pm you will need to be available for all

**Williams Lea seeks a Multi Skilled Operator to join our team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**:
The Multi Skilled Operator is responsible for delivering a first-class experience to our clients within the workplace facilities and the managed Document services at the Client. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels.

This is a hands-on role supports the regional Team Leader in managing the management workflow.

**Client responsibilities**:
**Operations**:

- To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment.
- Support operation to undertake all Document Service and Workplace tasks.
- Collate & produce management information in a timely and accurate manner on the various tasks.
- Full understanding of workflow processes and procedures.
- Ensuring pride in work completed to the fastest, highest quality, including quality checking work.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Actively support the client’s environmental, consistency and security policies.
- Alongside meeting Service Level Agreement (SLA) obligations.
- Booking all couriers
- Monitor and replenish the consumables for all printers.
- Calibrate all machines daily to ensure machine colour quality is kept to the optimum
- Reporting issues as per procedure and escalating issues to team leader
- Preparing files for scanning of hard copy files into PDF format and ensure all pages have been scanned.
- Undertake additional duties as requested by management.
- Ability to motivated oneself and team to work to a high standard and efficiently
- Punctual and flexible to cover shifts where required

**Client**
- Develop positive and professional relationships with our clients.
- Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.
- Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management.
- Advising where appropriate on the best method of production and cost savings
- To ensure all possible deadlines are achieved and managed in accordance with our client’s service level agreement (SLA)

**People**
- Support and actively participate in the positive performance review process.
- Establish credibility and communicating effectively ensuring a two-way process for sharing information
- Foster a culture of excellence within the team by acting as a role model and driving best practices.
- Take ownership for personal development.
- Foster a team working environment of “one team” ethos
- Become a valued member of the team supporting colleagues to achieve results
- Encourage a positive, courteous and productive working environment

**Finance**
- Understand financial implications of the account, managing costs accordingly.
- Be aware of the wider business environment and any financial impact of local decisions
- Ensure wastage and service down-time is eliminated or minimized

**Technical skills**
- Willing to learn or have previous experience with records management tool.
- Excellent attention to detail skills is a must.
- Competent with Fiery Command workstation front end.
- Competent with print drivers
- Basic knowledge of Abode creative suite
- Comfortable with digital telephone.
- Competent with wire and comb binding (magna punch and manual closers)
- Competent using a guillotine
- Knowledgeable about routine maintenance and upkeep of equipment.

**Health & Safety**
- Must undertake all health & safety training as required and complete Risk Assessments
- Must continuously evaluate working areas for risks, including formal monthly audit log completion
- Active participation in site or client-driven H&S initiatives
- Must take responsibility for reporting near misses and accidents

**Knowledge and skills required**:

- Motivated with “can do” attitude
- Must be familiar with the English language, alphabet, numeracy and spelling.
- Ability to work alone or collaboratively daily as part of a wider team.
- High level of client focus - proactively approaching service delivery to our client’s satisfaction.
- Excellent communication skills, both written and oral, and confidence to communicate at all levels
- Excellent organisational skills
- Able to work to tight deadlines and prioritise workload to a high standard while workin

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