Customer Service Agent
1 month ago
Customer service officers for Access Islington; contact centre and face to face service centre experience preferred.
Local government experience; customer service experience.
Office based during training and until achieving service levels; then potential for hybrid working at the discretion of the team manager.
**PRIMARY JOB FUNCTION**:
- To put into practice the Council’s vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.
- To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.
- To provide all services in a customer focused, courteous and efficient manner.
Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment. Or
Proven experience in the public sector working in front-line service delivery either face to face or over the telephone.
Experience of working with a diverse community in a customer focused environment
Experience of using IT& telephony systems and administrative procedures in a customer focused organisation
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